Reset device

Reset device

Learn how to perform a soft and factory reset of the device.


Video

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INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
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  2. Swipe down from the top of the screen to reveal the Notifications menu.
    device 2850/1439940.jpg
  3. Tap the Settings icon.
    device 2850/1439941.jpg
  4. Under Accounts, tap Backup and reset.
    device 2850/1439942.jpg
  5. Tap Factory data reset.
    device 2850/1439935.jpg
  6. Scroll to, then tap Reset device.
    device 2850/1439936.jpg
  7. If security is enabled, enter your unlock PIN, password, pattern, or face unlock. If no security is enabled but there is an active Samsung account, enter the account password.
    device 2850/1439937.jpg
  8. Tap Confirm.
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  9. Tap Delete all.
    device 2850/1439939.jpg
  10. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off. When powered off, press and hold the Volume up, Home, and Power keys.
    device 2850/1439944.jpg
  11. Press the Volume down key, and then highlight wipe data/factory reset.
    device 2850/1439946.jpg
  12. Press the Power key.
    device 2850/1439945.jpg
  13. Press the Volume down key until Yes - delete all user data is highlighted, and then press the Power key.
    device 2850/1439947.jpg
  14. Press the Power key to reboot the device.
    device 2850/1439948.jpg

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