Reset device
Which device do you want help with?

Reset device

This article describes how to reset the device to its factory settings.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, and settings.
    device 2923/1506354.jpg
  2. To perform a Factory reset, login to the AT&T Wi-Fi Manager from a device connected to the AT&T Unite Express Wi-Fi network.
    device 2923/1506355.jpg
  3. Click Settings.
    device 2923/1506356.jpg
  4. Click Software and Reset.
    device 2923/1506357.jpg
  5. Go to Factory Reset and click the Reset button.
    device 2923/1506358.jpg
  6. Click Begin Reset.
    device 2923/1506361.jpg
  7. If unable to reset the device using the above steps, try the alternate master reset method by pressing and holding the Power button for 15 seconds to factory reset the device.
    Note: After the device has been reset the AT&T Wi-Fi manager login password will also reset to "attadmin".
    device 2923/1578878.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!