- If the Wi-Fi network cannot be found on a Wi-Fi enabled device, the AT&T Unite Express might be asleep. To wake up, from any screen press the Power key.
- Make sure the Mobile Hotspot Wi-Fi network name is set to be broadcast.
- Make sure that your connecting device is not blocked.
- Turn off your device and take the battery out, wait 10 seconds, put the battery back in, and turn your device on.
- Restart your computer.
- Turn off or temporarily disable any security programs or firewalls.
- If possible, try using another computer or Wi-Fi device to connect to your hotspot. If you can, then the problem is with the device that cannot connect, not the hotspot.