Mobile hotspot Wi-Fi not found
Which device do you want help with?

Mobile hotspot Wi-Fi not found

This article describes what to do if the network is not found.


INSTRUCTIONS & INFO
  1. If the Wi-Fi network cannot be found on a Wi-Fi enabled device, the AT&T Unite Express might be asleep. To wake up, from any screen press the Power key.
    device 2923/1506615.jpg
  2. Make sure the Mobile Hotspot Wi-Fi network name is set to be broadcast.
    device 2923/1578870.jpg
  3. Make sure that your connecting device is not blocked.
    device 2923/1578871.jpg
  4. Turn off your device and take the battery out, wait 10 seconds, put the battery back in, and turn your device on.
    device 2923/1578874.jpg
  5. Restart your computer.
    device 2923/1578875.jpg
  6. Turn off or temporarily disable any security programs or firewalls.
    device 2923/1578876.jpg
  7. If possible, try using another computer or Wi-Fi device to connect to your hotspot. If you can, then the problem is with the device that cannot connect, not the hotspot.
    device 2923/1578877.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!