Reset device

Reset device

Learn how to perform a soft and factory reset of the device.


Video

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INSTRUCTIONS & INFO
  1. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.
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  2. From the home screen, swipe down from the Notification bar.
    device 3194/1660610.jpg
  3. Tap the Settings icon.
    device 3194/1660611.jpg
  4. Under the General tab, tap Backup & reset.
    device 3194/1660612.jpg
  5. Tap Factory data reset.
    device 3194/1660613.jpg
  6. Tap Reset phone.
    device 3194/1660614.jpg
  7. Tap Delete all.
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  8. Tap Delete all.
    device 3194/1660616.jpg
  9. If unable to reset the device using the above steps, try the alternate master reset method by first powering the device off.
    device 3194/1660617.jpg
  10. When powered off, press and hold the Volume down and Power keys together.
    device 3194/1660618.jpg
  11. Release the Power key when you see the LG logo, then immediately press and hold the Power key again. Keep the Volume down key held down during this process.
    device 3194/1660619.jpg
  12. Release both keys when you see 'Factory data reset' at the top of the screen.
    device 3194/1660620.jpg
  13. To reset your phone, press the Volume down key until 'Yes' is highlighted, and then press the Power key.
    device 3194/1660621.jpg

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