App troubleshooting

App troubleshooting

Use application manager and usage manager to improve your app and device performance.


INSTRUCTIONS & INFO
  1. To clear app cache, from the home screen, swipe down from the Notification bar with two fingers.
    device 3206/1666760.jpg
  2. Tap SETTINGS.
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  3. Scroll to then tap Apps.
    device 3206/1666762.jpg
  4. Tap the desired app.
    device 3206/1666763.jpg
  5. Scroll to then tap Clear cache.
    device 3206/1666764.jpg
  6. To stop an app from running in the background, from the home screen, tap the AT&T folder.
    device 3206/1666765.jpg
  7. Tap Usage Manager.
    device 3206/1666766.jpg
  8. Tap the Apps tab, then tap the desired app.
    device 3206/1666767.jpg
  9. Tap Stop.
    device 3206/1666768.jpg
  10. If prompted, tap OK.
    device 3206/1666770.jpg
  11. To update an app, from the home screen, swipe to then tap Play Store.
    device 3206/1666771.jpg
  12. Tap the Play Store tab.
    device 3206/1666772.jpg
  13. Tap My apps.
    device 3206/1666773.jpg
  14. Tap the desired app listed beneath Updates.
    device 3206/1666774.jpg
  15. Tap UPDATE.
    device 3206/1666775.jpg
  16. Tap ACCEPT.
    device 3206/1666776.jpg
  17. To uninstall an app, from the 'My apps' page, scroll to then tap the desired app.
    device 3206/1666777.jpg
  18. Tap UNINSTALL.
    device 3206/1666778.jpg
  19. Tap OK.
    device 3206/1666779.jpg
  20. To reinstall the app, tap INSTALL.
    device 3206/1666780.jpg
  21. Tap ACCEPT.
    device 3206/1666781.jpg

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