Reset device

Reset device

Perform a soft, factory, and alternate master reset of the device.



  1. To perform a soft reset, press and hold the Power button.
    device 5012/9006185_01.jpg
  2. Tap Restart.
    device 5012/9006185_02.jpg
  3. Tap Restart again.
    device 5012/9006185_03.jpg
  4. A master reset reverts the device back to factory settings. It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. This process cannot be reversed. Data stored to an SD card will not be erased unless otherwise selected. It is recommended that you save (backup) important data to your SIM, SD card, or a computer before proceeding.  
    device 5012/9006185_04.jpg
  5. To perform a factory data reset "Master reset", swipe down from the top of the screen with two fingers.
    device 5012/9006185_05.jpg
  6. Tap the Settings icon.
    device 5012/9006185_06.jpg
  7. Scroll to then tap Backup & reset.
    device 5012/9006185_07.jpg
  8. Tap Reset phone.
    device 5012/9006185_08.jpg
  9. Tap OK.
    device 5012/9006185_09.jpg
  10. Tap OK.
    device 5012/9006185_10.jpg
  11. If unable to reset the device using the above steps, try the alternate master reset method by first turning the device off.
    device 5012/9006185_11.jpg
  12. Press and hold the Volume Down and Power/Lock buttons at the same time.
    device 5012/9006185_12.jpg
  13. Press the Volume Down button, until "reboot to bootloader" is highlighted, then press the Power/Lock button. 
    device 5012/9006185_13.jpg
  14. Press the Volume Down button, until "BOOT TO RECOVERY MODE" is highlighted, then press the Power/Lock button.  The screen will go black, wait until you see the phone icon with red triangle/exclamation point, then quickly press and release the Power/Lock and Volume Up buttons together to open the recovery mode menu. 
    device 5012/9006185_14.jpg
  15. Press the Volume Down button, until "wipe data/factory reset" is highlighted, then press the Power/Lock button. 
    device 5012/9006185_15.jpg
  16.  Press the Volume Down button, until "Yes -- delete all user data" is highlighted, then press the Power/Lock button.
    device 5012/9006185_16.jpg

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