Available memory

Available memory

Check the available device storage.

  1. This device is available with 16GB of internal, 9.8GB usable memory and the option to add a MicroSD card (sold separately) up to 200GB.
    device 5012/9006180_01.jpg
  2. To check available device storage, swipe down from the top of the screen with two fingers, tap the Settings icon.
    device 5012/9006180_02.jpg
  3. Scroll to and tap Storage.
    device 5012/9006180_03.jpg
  4. The device storage summary will be displayed beneath PHONE STORAGE.
    device 5012/9006180_04.jpg
  5. To check memory card storage, scroll to SD CARD (EXTERNAL STORAGE 1).
    device 5012/9006180_05.jpg
  6. To free up memory on your device, delete unwanted pictures and videos by tapping Gallery > select desired file > tap Delete. Free up music by tapping Music > select desired file > tap Delete.
    device 5012/9006180_06.jpg
  7. Remove unused apps by tapping Settings icon > Apps > select desired app > tap Uninstall.
    device 5012/9006180_07.jpg
  8. Clear app data by tapping Settings icon > Apps > select desired app > tap Clear data.
    device 5012/9006180_08.jpg
  9. Purchase an SD memory card to expand your device memory.
    device 5012/9006180_09.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!