App troubleshooting

App troubleshooting

Use application manager and usage manager to improve your app and device performance.

  1. To clear app cache, swipe down from the top of the screen, then tap the Settings icon.
    device 5034/9007014_01.jpg
  2. Scroll to and tap Application manager.
    device 5034/9007014_02.jpg
  3. Swipe to the ALL tab and tap the desired application.
    device 5034/9007014_03.jpg
    device 5034/9007014_04.jpg
  5. To stop an app, from the home screen swipe to and tap the AT&T folder.
    device 5034/9007014_05.jpg
  6. Tap Usage Manager.
    device 5034/9007014_06.jpg
  7. Tap the Desired app.
    device 5034/9007014_07.jpg
  8. Tap STOP.
    device 5034/9007014_08.jpg
  9. Tap OK.
    device 5034/9007014_09.jpg
  10. To update an app, from the Play store, tap the Menu tab.
    device 5034/9007014_10.jpg
  11. Tap My apps.
    device 5034/9007014_11.jpg
  12. Tap on desired application that requires an UPDATE.
    device 5034/9007014_12.jpg
  13. Tap UPDATE.
    device 5034/9007014_13.jpg
  14. Tap ACCEPT.
    device 5034/9007014_14.jpg
  15. To uninstall an app, tap UNINSTALL.
    device 5034/9007014_15.jpg
  16. Tap OK.
    device 5034/9007014_16.jpg
  17. To re-install, tap INSTALL.
    device 5034/9007014_17.jpg
  18. Tap ACCEPT.
    device 5034/9007014_18.jpg

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