App troubleshooting
Which device do you want help with?

App troubleshooting

Use application manager to improve your app and device performance.

  1. To clear your app cache, swipe down from the top of the screen, then tap the Settings icon.
    device 5050/9007014_01.jpg
  2. Scroll to and tap Apps.
    device 5050/9007014_02.jpg
  3. Tap Desired app, then tap CLEAR CACHE.
    device 5050/9007014_03.jpg
  4. To stop an app, tap FORCE STOP.
    device 5050/9007014_04.jpg
  5. Tap OK.
    device 5050/9007014_05.jpg
  6. To see if an app update is available, tap the Play Store icon.
    device 5050/9007014_06.jpg
  7. Tap the Menu icon.
    device 5050/9007014_07.jpg
  8. Tap My apps & games.
    device 5050/9007014_08.jpg
  9. Tap the Desired app you would like to update.
    device 5050/9007014_09.jpg
  10. Tap UPDATE.
    device 5050/9007014_10.jpg
  11. Tap ACCEPT.
    device 5050/9007014_11.jpg
  12. To remove an app, tap UNINSTALL.
    device 5050/9007014_12.jpg
  13. Tap OK.
    device 5050/9007014_13.jpg
  14. To reinstall tap INSTALL.
    device 5050/9007014_14.jpg
  15. Tap ACCEPT.
    device 5050/9007014_15.jpg

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