Which device do you want help with?

Available Memory

Learn how to check available device storage, free up memory, remove unused apps, or clear app data.


Prenote info

This device is available with 16GB of internal memory and the option to add a MicroSD card (sold separately) up to 256GB. Purchase an SD memory card to expand your device memory.

In this tutorial, you will learn how to:

• View available memory
• Free up memory
• Remove unused apps
• Clear app data
• Add storage

View available memory

1. Swipe down from the Notification bar, then select the  Settings icon.

2. Scroll to and select Device care then select Storage.

Step 1

3. Available internal memory will be shown.

Note: External memory will only be displayed when there is a memory card in your device. To view external memory, from the Storage screen, scroll to and select SD card.

Step 2

Free up memory

From the Storage screen, select Clean now or delete unwanted Documents, Images, Audio, Videos and Apps by selecting the desired field > desired media > DELETE. Select Delete to confirm.

Note: From the Internal storage screen, select Internal Storage then select Free up space to view unnecessary items that can be deleted to free up space. 

Step 3

Remove unused apps

From the Settings screen, scroll to and select the Apps then select the desired app. From here, you may Uninstall or Force stop the app.

Step 4

Clear app data

From the desired app's App info screen, select Storage then select Clear data or Clear cache.

Step 5

Add storage

Purchase an SD card or download a cloud storage app from the Play Store

Note: For information on storing data to a memory/microSD card, visit the Backup & Restore with a Memory Card tutorial

Did you get the help you needed?