Wireless Support/Device Support/
Email and messaging/
Send & Receive Messages
Which device do you want help with?

Send & Receive Messages

Create and respond to text (SMS) or picture (MMS) messages, add, save, and view received attachments and more.


Video

WATCH AND LEARN


INSTRUCTIONS & INFO
  1. From the Start screen, tap the Messaging icon.
    device 5094/9006152_01.jpg
  2. To create a new message, tap the Plus icon.
    device 5094/9006152_02.jpg
  3. Enter the desired recipient’s Name or phone number.
    Note: To add additional recipients to a group message, after you have selected one recipient, tap the Plus icon to continue adding recipients.
    device 5094/9006152_03.jpg
  4. Enter the Desired message. To attach a photo or video, tap the Attach icon.
    device 5094/9006152_04.jpg
  5. Tap the Desired attachment type and then navigate to the desired file.
    Note: For this demonstration, picture is selected.
    device 5094/9006152_05.jpg
  6. To send, tap the Send icon.
    device 5094/9006152_06.jpg
  7. The message will change color and have a time stamp to indicate the message was sent. Tap Anywhere in the empty areas to close the keyboard.
    device 5094/9006152_07.jpg
  8. To exit, press the Start key.
    device 5094/9006152_08.jpg
  9. When a new message is received, there will be a New message icon and notification on the lock screen.
    device 5094/9006152_09.jpg
  10. To access a new message, tap the Messaging tile.
    device 5094/9006152_10.jpg
  11. Blue font indicates an unread message.  Tap the Desired message to open it.
    device 5094/9006152_11.jpg
  12. To view the image attachment full screen, tap the Image.
    device 5094/9006152_12.jpg
  13. To save the image attachment, tap the Save icon.
    Note: The image will be saved in the photo album “Saved Pictures”.  To access image, from the Start screen, tap Photos, then swipe to albums, and tap “Saved Pictures.”
    device 5094/9006152_13.jpg
  14. To return to the message tap the Back icon.
    device 5094/9006152_14.jpg
  15. To Reply, tap the Message field.
    device 5094/9006152_15.jpg
  16. Enter the Desired message and tap the Send icon.
    device 5094/9006152_16.jpg
  17. The message box will then change color and have a time stamp to indicate the message was sent.
    device 5094/9006152_17.jpg
  18. To forward a message, touch and hold the Desired message to open up a drop down menu. Then tap Forward.
    device 5094/9006152_18.jpg
  19. Enter the Desired recipient, then tap the Send icon.
    device 5094/9006152_19.jpg
  20. To delete a message, from the message inbox, touch and hold the Desired message.
    device 5094/9006152_20.jpg
  21. Tap delete to remove the message.
    device 5094/9006152_21.jpg
  22. A validation message will appear, as it will delete all the messages in that thread.  To continue, tap delete.
    device 5094/9006152_22.jpg
  23. An alternate way to delete a conversation thread is to tap the Menu icon to open the menu options for the messaging conversation.
    device 5094/9006152_23.jpg
  24. Tap Delete conversation to remove the conversation.
    device 5094/9006152_24.jpg

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!