Which device do you want help with?


Set up your device so you can remotely locate and control.

  1. Android Factory reset protection allows you to prevent non-authorized users from accessing your device if it's been lost, stolen, or reset to factory settings without your permission. Only someone with the associated Google account or screen lock information can use the device.
    Note: Android Factory Reset Protection is now available on devices with software version 5.1. To view your software version, see the 'Software version' tutorial under System & Storage.
    device 5131/9006960_01.jpg
  2. Ensure that a PIN, Password, or Pattern screen lock is enabled on the device.
    Note: Swipe down with two fingers from the top of the screen and then select the Settings icon > Screen lock & passwords > Password. Select the Desired PIN, Pattern, or Password lock option and follow the prompts to complete the setup.
    device 5131/9006960_02.jpg
  3. Ensure that a Google account has been added.
    Note: Swipe down from the top of the screen, then select the Settings icon > Accounts > Google and follow the prompts to complete the setup.
    device 5131/9006960_03.jpg
  4. To remotely ring, lock or erase device using a computer, sign in to your Google Account on www.android.com/devicemanager. From here you can makes changes to settings and choose your Desired option.
    device 5131/9006960_04.jpg
  5. To remotely ring, lock or erase device using another Android device, you must have the Android Device Manager downloaded on both devices. 
    Note: To download, select Play Store > Search Android Device Manager > Android Device Manager > INSTALL > ACCEPT.
    device 5131/9006960_05.jpg
  6. Select the Android Device Manager app.
    Note: New users will need to select Accept and sign in to continue.
    device 5131/9006960_06.jpg
  7. Select Accept.
    device 5131/9006960_07.jpg
  8. Enter your Password, then select Sign in.
    device 5131/9006960_08.jpg
  9. Select the Drop down icon next to the device name to select the lost device. Android Device Manager will show the location of that device.
    device 5131/9006960_09.jpg
  10. Ring: The device rings at full volume for 5 minutes, even if it is set to silent or vibrate.
    device 5131/9006960_10.jpg
  11. Lock: Locks the device with a new password.
    device 5131/9006960_11.jpg
  12. Erase: Permanently deletes all of the data on the device.
    Note: For more information on device protection from Google, please go to Google's support site.
    device 5131/9006960_12.jpg

Did you get the help you needed?