Dual SIM

Dual SIM

Set up and manage your eSIM (Dual SIM) to use one number for personal and one number for work or for travel.


INSTRUCTIONS & INFO
Prenote info
To use Dual SIM, you will need an activated Nano-SIM card, an eSIM card, and separate plans.

In this tutorial, you will learn how to:

• Set up eSIM
• Manage cellular plans
• Switch cellular plan for phone call
• Switch cellular plan for message
• Erase eSIM


If you are trying to find your EID for your associated eSIM, view the Find IMEI & Serial number tutorial.




Set up eSIM

1. From the home screen, swipe down from the Notification bar with two fingers, then select the settings app Settings icon.

2. Select Network & internet, then select the Add icon next to SIMs.

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3. Select Download a SIM instead? to activate an eSIM. Select Yes to confirm.

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4. Select Next. Use your camera to scan the QR code.

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5. Select Download.

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6. Select Settings

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Manage cellular plans

1. To switch between cellular plans, from the SIMs screen, select the SIM not currently being used for data. 

Note: Both of your phone numbers can make and receive voice calls and send and receive messages. However, your phone can only use one cellular data network at a time.

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2. Select the Use SIM switch, then select Yes to confirm. 

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Switch cellular plan for phone call

1. From the phone Phone app, select the menu Menu icon then select Settings. Select Calling accounts

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2. Select Make calls with, then select the desired option.

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3. To switch cellular plans while on an active call, select Change SIM.  

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Switch cellular plan for message

From a message thread in the messages app Messages app, select the SIM icon then select the desired SIM.

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Erase eSIM

1. From the SIMs screen, select the desired eSIM number

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2. Scroll to and select Erase SIM. Select Erase to confirm.

Note: For more information, visit Using Dual SIM with an eSIM.

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