App Troubleshooting

App Troubleshooting

Experiencing problems with an app? Learn how to troubleshoot, including clearing the app cache, checking for updates, and removing or reinstalling an app.

INSTRUCTIONS & INFO
In this tutorial, you will learn how to:
 

• Clear the app cache
• Force an app to stop
• Check for app updates
• Remove an app
• Reinstall an app

 

Clear app cache

1. Swipe down from the Notification bar, then select the  Settings icon.
 
2. Scroll to and select Apps > desired app > Storage > Clear cache.
 
Image 1
 
 

Force stop an app

From the Apps screen, select the desired app then select Force stop.

Note: You will be prompted to select OK to confirm. 

Image 2

 
 

Check for app updates

From the home screen, select the Play Store app > Account icon > Manage apps & device > Updates available > select Update next to the desired app or select Update all to download all available app updates. 
 
Image 3
 
 

Remove an app

From the desired app page in the Play Store, select Uninstall. Select Uninstall to confirm.
 
Image 4


Reinstall an app

From the desired app page in the Play Store, select Install.
 
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