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  3. Wireless

Replace a lost or stolen device

Learn about your phone or device replacement options.

Before you replace a device

  1. Try to find your phone or device.
  2. Suspend your service. If it’s stolen, you’ll also want to block your device so it can’t be used on our network.

Keep in mind: If you have an installment balance on your lost or stolen device, you still have to pay the remaining balance. You must also stay on an eligible wireless plan during your installment plan term.

Ways to replace your device

  • File a claim if you have device protection
  • Bring another device you own to your AT&T plan
  • Buy a new smartphone on an installment plan
  • Pay full price for a new phone

Looking for more info?

Explore device protection and warranty options

Last updated: October 20, 2025

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