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File a mobile device insurance claim

Learn how to file and track an insurance claim to replace your lost, stolen, or damaged wireless device.


INSTRUCTIONS & INFO

Before you file a claim

Confirm your device is covered by one of our device protection plans.1 Not sure if it’s enrolled? Go to Insurance and warranty. Sign in and select your device. If you see Status: Insured, your wireless line’s currently enrolled in a protection plan. Select Insured to see your plan details. 

Think your phone or device is lost?

  • Try to find it with GPS or location apps you may have installed before it went missing.
  • Can’t find it? Learn how to suspend service and block your device. Once you suspend service, you won’t be able to track your device.

File and track an insurance claim

Ways to file
  • Go to phoneclaim.com/att.
  • Call 888.562.8662. We’re available weekdays from 8 a.m. to 10 p.m. ET and weekends from 9 a.m. to 9 p.m. ET.
When you file Make sure you file your claim within 60 days of loss or damage. Have this info handy:
  • Device brand and model
  • Wireless security passcode or the last 4 digits of the AT&T account owner’s Social Security or Tax ID number

After you file
Be on the lookout for an email with a link to check your claim status. Plus, you can check when your replacement device will ship. You can also access this info by going to phoneclaim.com/att.

Get more claim-filing details

General info
  • You won’t have to go a day without your phone. We offer same-day replacement with our AT&T Protect Advantage plan. Otherwise, in most cases, you’ll get your replacement device in 1-2 business days.2
  • Some devices qualify for cracked screen repair (available in select areas for certain devices).3 If you're eligible, you'll have the option to select screen repair during the claims process. Then, you can choose to visit a repair location or have a tech come to you. Go to phoneclaim.com/att or call us at 888.562.8662 to start a claim.
  • A non-refundable deductible applies to each claim. Check your deductible
  • The maximum value per claim is $2,500.
Protection plan info
Get more details about your options


See all important details

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