File a mobile device protection claim

Your claim must be filed within 60 days of loss or damage.

To get started, you can go to:

• Device protection and warranty. Look in the Fix or replace a device section and choose the topic that addresses your concern. In your device coverage section, select File a claim.
• Phoneclaim.com/att or call 888.477.6832. Support is available weekdays from 8 a.m. to midnight ET and weekends from 10 a.m. to 10 p.m. ET.

Have this info handy:

• Wireless security passcode or the last four digits of the AT&T account owner’s Social Security or Tax ID number
• Date of loss or damage

You’ll be charged a non-refundable deductible when you file your claim. When your claim is complete, we’ll send an email with a link to check your claim status. You’ll get a confirmation email when your replacement device ships.

Heads up: If you don’t return your damaged or defective device within 30 days, you’ll be charged a non-return fee of up to $850. This fee will be added to your wireless bill.