Suspend service request 
User ID: [slid] 
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Hi , [user]. During the COVID-19 crisis, you can ask us to suspend your residential service for 60 days. To be eligible, your service has to have been active for at least 30 days and your account must be current. You: 

•	Will have limited or no access to the suspended service(s) 
•	Won’t have a monthly plan charge during service suspension 
•	May be responsible for monthly equipment or other AT&amp;T fees as well as any applicable surcharges and taxes 
Have AT&amp;T Internet, AT&amp;T Phone, or U-verse TV on a combined bill? You can’t suspend these services individually. A request to suspend will apply to all of these services on the combined bill. 
Heads up: We can’t process an online suspend request if your service is already suspended or if it’s for a business account. 
What service(s) do you want to suspend?

If you suspend AT&amp;T Fixed Wireless Internet, you: 
•	Won’t have access to your home internet or Wi-Fi® 
•	Will have your standard billing resume at the end of the 60 days 
•	Won’t have recurring or promotional credits extended

Suspending this service is $7 per month. You won't have access to your home inter or Wi-Fi , but you can use your ID and Password to sign in to AT&amp;T Hot spots

Suspending this service is $7 per month. You won't have access to your home inter or Wi-Fi , but  you can use your ID and Password to sign in  to AT&T Hot spots

If you suspend DIRECTV, you: 

• Won’t be able to watch live TV or schedule or view your recordings 

• Will have your standard billing resume at the end of the 60 days 

• Won’t have recurring or promotional credits extended 

• Will have your programming commitment extended for the period of time your service is suspended, if you have a 12 or 24-month commitment 

• Will have your sports subscription charges billed at reactivation, if applicable

If you suspend AT&T Internet, you: 
•	Won’t have access to your home internet or Wi-Fi® 
•	Will have your standard billing resume at the end of the 60 days 
•	Can use your ID and password to sign in to AT&T Wi-Fi Hot Spots and AT&T email 
•	Won’t have recurring or promotional credits extended

If you suspend AT&amp;T Phone, you: 
•	Will have your standard billing resume at the end of the 60 days 
•	Can receive calls at no charge 
•	Can call 911 and toll-free numbers at no charge 
•	Can check your voicemail 
•	Can make outbound calls for $0.25 per minute (International rates vary) 
•	Won’t have recurring or promotional credits extended

If you suspend U-verse TV, you: 
•	Won’t be able to watch live TV or schedule or view your recordings 
•	Will have your standard billing resume at the end of the 60 days 
•	Won’t have recurring or promotional credits extended

Let’s review your request

Submitted 
We got your request to suspend your service(s). We’ll process this as a Disaster Hold for billing purposes. It can take up to 3 business days to process your request. When we process your request, you’ll get an email confirming suspension of service(s). Didn’t get an email? Check your Alerts and Notifications at <a href="https://m.att.com/myatt/native/deepLink.html?action=Overview&amp;appInstall=N"> att.com/myatt</a> or in the myAT&amp;T app. 
Reminder: 
•	This request doesn’t guarantee your service(s) will be suspended. If we can’t complete your request, we’ll send you an email, account Alert or Notification at <a href="https://m.att.com/myatt/native/deepLink.html?action=Overview&amp;appInstall=N"> att.com/myatt</a> or in the myAT&T app, or a letter through U. S. Mail. 
•	If you don’t hear from us regarding this request within 10 business days, we may not have been able to process your request to suspend. You may continue to be billed at existing rate(s) for the service(s) unless you call us.

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