You're covered with our Virtual Experts
Select Start video
Enter your preferred phone number
when our chat portal opens.
Look for a call from us
While this is a video call, you’ll never
be on camera.
Enjoy shopping with one of our virtual experts!
Check out the latest phones, add a family member to your plan or switch to AT&T.
Looking for account support instead?
Choose from the options below to get your account questions answered.
Frequently asked questions
- What is live shopping assistance?Live shopping assistance is a live, one-way video experience for you to talk with our virtual experts about the best device and unlimited plan for you.
- Who can benefit most from live shopping assistance?Working with a virtual expert allows you to shop from the comfort of your own home. Our virtual experts can help you set up new service with AT&T, or add a line, and guide you through the process of picking out the best unlimited plan and phone to meet your needs.
- How do I get my order?Orders are shipped to your home within 2-3 business days.