Wireless Services Department

Internet Services Department

Customer Support Department

AT&T is a global leader in wireless, internet, and communication services, offering cutting-edge 5G technology, fiber internet, and innovative solutions for millions worldwide.

Alexander Graham Bell

AT&T

Repair or replace your phone as soon as the same day if it&rsquo;s ever broken, stolen, or lost.

You may be eligible for same-day delivery and set up if you complete your claim before 4 p.m. local time.

If you have an active AT&amp;T postpaid plan, phones and tablets like the iPhone 17 Pro and Apple iPad (A16) 2025 are covered by AT&amp;T Protect Advantage. To see if your device is covered and what it costs, go to <a href="http://phoneclaim.com/claims/att" rel="noreferrer noopener" target="_blank">phoneclaim.com/claims/att</a>.

In general, eligible devices will have the following coverage:&nbsp;

Phones: Includes wireless device, battery, and, if part of the covered loss, standard battery charger, and SIM.

Wireless home phones: Coverage includes the device, power cord, backup battery, phone cable, and SIM card.

Wi-Fi&ndash;Connected laptops: Coverage includes laptop device, standard battery, and battery charger.

Tablets: Coverage covers the tablet device, battery, charger, and SIM card (unless it&#39;s Wi-Fi only).

Watches: Coverage includes device, battery, charger, and SIM. (Only watches with their own wireless number and SIM can be covered.)

AT&amp;T Protect Advantage Multi-Device covers mobile devices that are connected to the AT&amp;T wireless network and non-connected devices such as Wi-Fi&reg; tablets. It also covers laptops that are connected to the AT&amp;T network. Once you select a primary device (a device connected to the AT&amp;T wireless network with a postpaid monthly voice or data plan), you&rsquo;ll be able to add three additional devices which may be either connected or non-connected. These additional three devices can be added at any time after your AT&amp;T Protect Advantage Multi-Device enrollment.

AT&amp;T Protect Advantage is AT&amp;T&rsquo;s protection program for cell phones, tablets, and smartwatches&mdash;provided in partnership with Asurion. It&rsquo;s sometimes referred to as &ldquo;phone insurance,&rdquo;, but it&rsquo;s so much more. You can choose to protect one device with Protect Advantage, or up to four devices with Protect Advantage Multi-Device.

Each Protect Advantage plan includes an unlimited number of claims,1 $0 unlimited screen and back glass repairs,2 same-day replacement and setup,3 unlimited battery replacements,4 quality fixes at 700+ uBreakiFix&reg; by Asurion stores, and AT&amp;T ProTech expert support. Just remember, you can sign up for Protect Advantage only during an open enrollment period (or within 30 days of purchasing your device).

Keep in mind&mdash;if you choose not to enroll in Protect Advantage, you won&rsquo;t have any coverage if your device is accidentally damaged, lost, or stolen.

Read more about all the <a href="/wireless/phone-%20insurance-guide/" rel="noreferrer noopener">benefits of insurance</a>.

AT&amp;T Protect Advantage is more than just insurance. It provides protection against lost or stolen devices, accidental damage from handling (ADH) physical (excluding ADH) or liquid damage, and out-of-warranty malfunctions. 
 
We also offer unlimited screen repair on eligible devices in select areas.&nbsp;<a aria-label="Learn more and find out if your device is eligible for screen repair:" href="https://www.phoneclaim.com/att/" rel="noopener" tabindex="0" target="_blank">Learn more and find out if your device is eligible for screen repair:</a>

There may be deductibles or service fees depending on your device, claim type, and the type of Protect Advantage plan you select. You&rsquo;ll need your device&rsquo;s make or model, mobile number, and ZIP Code to get started.

<a href="https://www.asurion.com/claims/att/" target="_blank">View the current deductible amount for your device</a>

ProTech support is available to AT&amp;T Protect Advantage plan subscribers and offers access to expert technical support for your covered devices. 
 
Customers can call ProTech support at 888.562.8662 Monday - Friday, 8am - 12am ET; and Saturday - Sunday, 10am - 10pm ET. Or <a href="http://my.asurion.com/">login</a> to their Protect Advantage account.

Protect Advantage is $16, $19, or $25 per month per mobile number enrolled, depending on device tier. Protect Advantage Multi-Device is $50 per month and covers up to four eligible devices. Devices may move to a different tier during your enrollment. Tier changes will be updated online and available at <a href="https://www.phoneclaim.com/att%22%20/t%20%22_blank" rel="noreferrer noopener" target="_blank">phoneclaim.com/att</a>.

Screen repair is unlimited and does not count towards your aggregate claim limit. The service also covers more than just cracked screens. It covers other types of damage to screens like flickering, black screen etc. Note: Legacy plans (enrolled prior to 2/24/2022) do not include unlimited screen repair and count towards your claim limit.

Enrollment is only available within the first 30 days of a new activation or device upgrade, or during an Open Enrollment period. Device must be in good working order at time of enrollment. You can switch your already-enrolled number to a different plan at any time. Protect Advantage is $16, $19, or $25 per month per mobile number enrolled, depending on device tier. Protect Advantage Multi-Device is $50 per month and covers up to 4 eligible devices. Limitations and exclusions apply. See terms and conditions for more information.

1. Protect Advantage is a combination of Protect Insurance, Protect Service Contract, and ProTech. Protect Advantage Multi-Device is a combination of Protect Insurance Multi-Device, Protect Service Contract Multi-Device, and ProTech. Protect Insurance and Protect Insurance Multi-Device are underwritten by Continental Casualty Company, a CNA Company (CNA), Chicago, IL, and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300; in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161; and in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA. Protect Service Contract and Protect Insurance Multi-Device are provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Protect Advantage plans include a service contract that is separate and distinct from any product or service warranty which may be provided by the manufacturer, importer, or seller, and does not extend the term of any original product or service warranty that the manufacturer, importer, or seller may have provided.

2. Same-day replacement: Available for select devices in select areas and is subject to parts and technician availability. For same-day delivery, claims must be filed and approved by 4 p.m. For same-day pickup, claims must be filed and approved by 5 p.m. Eligibility is determined at time of claim approval and is contingent on certain criteria

3. Unlimited number of screen and Back back glass repairs: Select devices are eligible for repair. Visit <a href="https://www.asurion.com/claims/att/" target="_blank">phoneclaim.com/att</a> for current list of eligible devices. Repairs are available in select locations, based upon parts and technician availability, and other criteria. If a device requires multiple types of repair, for example cracked screen and back glass repair, the device must qualify as an eligible device for each of the needed repairs, or the device will be replaced (replacement deductible/service fee applies). Same-day repair option depends upon claim approval time, part and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; , and may void the manufacturer&rsquo;s warranty.

4. Unlimited eligible battery replacements: Available for eligible wireless phones outside of manufacturer&rsquo;s warranty period that power on but fail to hold an adequate charge after ProTech diagnostic testing. Available for select devices in select areas. Additional information:

<ul>
	<li>Coverage is optional. You may cancel any time without penalty.</li>
	<li>Maximum device value of $3,500 per claim.</li>
	<li>Replacement devices may be new, refurbished, or remanufactured and may contain original or non-original replacement parts. Color, features, and accessory compatibility are not guaranteed.</li>
</ul>

Non-refundable replacement deductible/service fee of $25, $100, $225, $275, $300, or $400, or deductible/service fee of $199 (for eligible Protect Advantage Multi-Device non-connected device replacements) is required per claim based on device.

&nbsp;

Phone Insurance & Device Protection – Unlimited Claims | AT&T

Plan for the unexpected

Cracked screen? You’re covered.

Lost or stolen phone? You’re covered.

Water damage? You’re covered.

Each Protect Advantage plan includes

Sign up for device protection