Our Video Management feature applies automatically and strives to render streaming video in standard definition (SD), with a maximum speed of 2Mbps if you have both a 5G-enabled device and plan, or 1.5Mbps if you don’t. This speed is perfect for streaming video on a smartphone and may help control data usage.
Most of our wireless plans include one of the following video streaming options: standard-definition (SD), high-definition (HD), or 4K ultra high-definition (UHD). For plans with only SD streaming, the Video Management feature stays on. In most cases, if your plan includes HD or 4K UHD, you can stream in SD by keeping the setting on. To experience higher definition streaming, or if you have any issues, you can turn it off online any time. With the feature turned off, you may use more data.
With Video Management on, other content bundled by content providers with streaming video may be impacted and slowed. This includes content such as video downloads, filters, lenses, and catalogs. Some streaming video can’t be identified. At times, we may deliver video content faster or at higher definition.
FYI: If you’re a provider of video content and have questions about our video management policy, contact us at [email protected].
To experience HD or 4K UHD video where available, or if you have issues, you can turn Video Management off or back on for each eligible line.
FYI: If your plan includes multiple lines, each person on your account can manage Video Management settings for their own device.