AT&T Store Oceanside Fire Mountain

I came in with my brother-in-law (retired veteran) to get an iPhone 11 ProMax as a birthday present from my sister since she is stationed overseas. Since she was so far away, she wanted me to surprise him.
When we got to the store, the staff seemed more interested in talking personally to each other than assisting us when we were finally done backing up his phone. When they decided to help, we later found out that the sales associate sent the ordered phone to the wrong address.
It’s been weeks now and I am still waiting for my refund. The whole process to correct the store’s mistake is an ordeal in itself. The sad thing is that the whole experience left a bad taste in my brother-in-law’s mouth that he no longer wants the phone and a nice birthday surprise gesture was ruined.
The incompetence displayed here compels me to say, “Don’t go to this location!” You’ll be without a phone, your money, and good customer service.
If I could leave it, the rating would be a negative star.

I went in to the Oceanside store to activate my new phone and was greeted warmly by Garrett who patiently and thoroughly transferred everything from my older Samsung to a newer one. Whenever I think of excellent customer service, I will think of Garrett. Thank you!

Horrible customer service. Walked into the store to a man screaming at at&t customer service on his phone and I left feeling exactly the same. Worthless customer service. Do not go with AT&T.

Terrible Customer Service in Fact None

Employees are nice and helpful, but I had to wait about an hour and 15 minutes to be seen by someone, that's a very long time to just sit at a store. Over an hour wait for something that took about 10 minutes to resolve.