AT&T Store Oceanside Old Grove Marketplace

Tyler is great and easy to talk to and very informational great customer service
Ask for him directly

Would like to thank Xavier for his outstanding customer service. I spend about an hour or so in his store trying to get an issue resolved. ATT is getting rid of it's 3G service so I was sent an 5G Apple 8 that was inoperable. Contact ATT first line tech support and told to take the phone to the local store for replace, Xavier informed the rep that they don't do replacement there and called ATT Tech support to explain that the phone would not boot up and if they could send out another replacement. He was asked if the phone had been activated, again he informed the rep that the phone wasn't operable therefore it couldn't be activated. Again he asked if it they could just send out a replacement and was told that I would need to take it to the Apple store for replace. He than ask to speak to advance tech support and explained the issue and was put on hold while they check to see if they could just send a replacement for a phone that they sent out and was not operable. He was put on hold, while on hold he actually research the procedure for a defective devise and found where it should have been replaced. The rep came back on the line and again said it would need to be taken to Apple. Xavier asked to be transfer to a higher level of support and as an ATT employee himself he was given the run around before he spoke with someone else whom seem to be unsure themselves, at this point it had already been an hour + so I told him I would take it to Apple and see what they could do. The Apple rep was surprised that I was sent to there store, after running some test he determined that the phone was bad and said that Apple would go ahead and replace it. For Xavier 5 stars for AAT - 1 star.

I would like to thank Xavier Terrell for his outstanding service he provide on Sept 4th, I was sent a Iphone 8 to replace an outdate phone. The was that the replacement did not work. Xavier attempted contact his advance tech support after I had and was told to take the phone to the nearest store for replacement, which can't be done at the store and was relayed to teach support. He was asked if the phone was activated and relayed to them that the phone was inoperable which tech support could not still understand. Eventually, he was told to direct me to the Apple store to replace the phone. Which we both felt was questionable sent ATT sent a broken phone. For Xavier 5 stars for ATT one star

Great customer service. Xavier & staff were so helpful. I would recommend this particular store for all your phone needs.

Great store!