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Report unburied cables, exposed wires, or downed lines

Let us know if you find uncovered wires or cables on your property or in your neighborhood.


ArticleDETAILED INFO

Downed or obstructed lines

Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Let us know. Call 800.288.2020 and select Repair. This option is available 24 hours a day, 7 days a week.
  • Have an account with us? Provide your account info and say, “Line is down.”
  • Don’t have an account with us? Let us know you aren’t a customer, and then say, “Line is down.”  

Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Never approach a downed wire yourself. Always call your local authorities in an emergency.
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Unburied cables or exposed wires

Call our Buried Wire Center at 800.924.9420. You can call us Monday through Friday between 7:30 a.m. and 6:00 p.m. ET. Please note, this phone number is just for ground cables that must be buried.


Some utility companies mark or paint their lines. If you see a marked line with an exposed cable or wire, and it doesn’t say AT&T, be sure to report it directly to that company.
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