Learn how to forward calls

1. Dial *72 or 72# and listen for dial tone.
2. Enter the number where you want to get your forwarded calls.
   • Long distance numbers: Enter 1 plus the10-digit phone number. For example, 1+ 3-digit area code + 7-digit phone number.
   • Numbers that are not long distance but require an area code: Enter the 7-digit phone number. For example, 3-digit area code + 7-digit phone number.
   • Local calls not requiring an area code: Enter only the 7-digit phone number.
3. Wait to hear the confirmation tone. After the confirmation tone, the system will call the number to which calls will be forwarded. If the forward-to party answers the call, the feature is activated.

Good to know: If the forward-to line is busy or there's no answer, the feature won’t activate. Try activating Call Forwarding again by repeating the steps. You’ll hear an error message if the forward-to number isn’t valid.

Note: This article applies to AT&T local home phone service. Don't have traditional phone service? Select Phone service or wireless service.

Call Forwarding options

Feature	Description	Turn on	Turn off
Call Forwarding	Forwards your incoming calls to another number.	Dial *72 or 72#, enter a forwarding number, and wait for the call to answer	Dial *73 or 73#
Call Forwarding - Busy Line	Forwards incoming calls to another number when your number is busy.	Call 800.288.2020 for agent help	Call 800.288.2020 for agent help
Call Forwarding - Don't Answer	Forwards your missed calls to another phone number if you don't pick up after a set number of rings.	Call 800.288.2020 for agent help	Call 800.288.2020 for agent help
Call Forwarding – Selective	Allows you to automatically forward up to 6 telephone numbers to another number.	Dial *63, then press 3	Dial *63, then press 3

Additional options

Option	How to
Review your list of phone numbers	Dial *63, then press 1 (Press 07 after any numbers you wish to remove from the list)
Add a phone number to your list	Dial *63, press #, enter the number you wish to add, then press #
Add the phone number of the last incoming call to your list	Dial *63, then press # 01 #
Remove a phone number from your list	Dial *63, press * and enter the number you wish to remove, then press *
Remove all non-private numbers from your list	Dial *63, then press 08
Remove all private numbers from your list	Dial *63, then press 09
Repeat menu options	Press 0 any time you wish to hear the system options again.

Change the number of rings
It’s easy to change the number of rings before calls are forwarded.

1. Enter *47 when you hear the dial tone.
2. Enter the code from this table when you hear the second dial tone. For example, enter 30 to forward calls after 5 rings.

Ring control codes

Code	12	18	24	30	36	42	48	54	60
Number of rings	2	3	4	5	6	7	8	9	10

Helpful info

• You can make outgoing calls from your home phone while calls are being forwarded.
• When Call Forwarding is turned on, you may hear a brief ring when someone calls you, but you will not be able to answer calls on that line until Call Forwarding is turned off.
• If you have voicemail set up, incoming calls that would normally go to voicemail will go to the forward-to number. If the forward-to number has voicemail and no one answers the forwarded call, your call will go to the voicemail of the forward-to number.
• If you forward a call, additional local and long-distance charges may apply.

If you need more help, go to att.com/repair to submit a trouble ticket or call us at 800.288.2020.