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Call Forwarding for home phone

Learn to forward incoming calls to a different number so your calls can be where you are.

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ArticleINSTRUCTIONS & INFO

Forward incoming calls

Forward calls from your home phone

  1. Dial *72 or 72# and listen for dial tone.
  2. Enter the number where you wish to forward calls.
    • Long distance numbers: Enter 1 plus the10-digit phone number. For example, 1+ 3-digit area code + 7-digit phone number.
    • Numbers that are not long distance but require an area code: Enter the 7-digit phone number. For example, 3-digit area code + 7-digit phone number.
    • Local calls not requiring an area code: Enter only the 7-digit phone number.
  3. Wait for the confirmation tone. After the confirmation tone, the system will automatically place a call to the number to which calls will be forwarded. If the forward-to party answers the call, the feature is activated.

Note:
If the forward-to line is busy or there is no answer, the feature will not be activated. Try activating Call Forward again by repeating the steps above. You will hear an error message if the forward-to number is invalid.
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Turn Call Forwarding on and off

Note: This article applies to AT&T local home phone service. Don't have traditional phone service? Select Phone service or wireless service.

Call Forwarding options
FeatureDescriptionTurn onTurn off
Call ForwardingForwards your incoming calls to another number.Dial *72 or 72#, enter a forwarding number, and wait for the call to answerDial *73 or 73#
Call Forwarding - Busy LineForwards incoming calls to another number when your number is busy.Call 800.288.2020 for agent assistanceCall 800.288.2020 for agent assistance
Call Forwarding - Don't AnswerForwards your missed calls to another phone number if you don't pick up after a set number of rings.Call 800.288.2020 for agent assistanceCall 800.288.2020 for agent assistance
Call Forwarding – SelectiveAllows you to automatically forward up to 6 telephone numbers to another number.Dial *63, then press 3 Dial *63, then press 3

Additional options
OptionHow to
Review your list of phone numbersDial *63, then press 1 (Press 07 after any numbers you wish to remove from the list)
Add a phone number to your listDial *63, press #, enter the number you wish to add, then press # 
Add the phone number of the last incoming call to your listDial *63, then press # 01 #
Remove a phone number from your listDial *63, press * and enter the number you wish to remove, then press *
Remove all non-private numbers from your list Dial *63, then press 08
Remove all private numbers from your listDial *63, then press 09
Repeat menu optionsPress 0 any time you wish to hear the system options again.

Change the number of rings
To change the number of rings before forwarding calls:
  1. At the dial tone, press *47
  2. At the second dial tone, enter one of the codes from the table below. (For example, press 30 to forward calls after five rings.)

Ring control codes
Code
121824303642485460
Number of rings
2
3
4
5
6
7
8
9
10

Helpful hints
  • You can make outgoing calls while calls are being forwarded.
  • When Call Forwarding is activated, you may hear a brief ring when someone calls you, but you will not be able to answer calls on that line until Call Forwarding is canceled.
  • If you have voicemail, incoming calls that would normally go to voicemail will go to the forward-to number. If the forward-to number has voicemail and no one answers the forwarded call, your call will go to the voicemail of the forward-to number.
  • If you forward a call, additional local and long-distance charges may apply.

If you need further assistance, visit our online Troubleshoot & Resolve tool to submit a trouble ticket or call us at 800.288.2020.
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Additional resources


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