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[Home](https://www.att.com/) 2. [Support](https://www.att.com/support/) 3. [AT&T Internet](https://www.att.com/support/internet/) # Cable installation, exposed wire, and repairs FAQ Get answers to your questions about unburied wire, installing cable, and repairs. * * * ## FREQUENTLY ASKED QUESTIONS [Expand All](https://www.att.com) * * * When will my installation or repair be completed? We assign installation or repair requests to one of our local technicians or contractors. Your request will be completed as local permits and construction plans allow. Once we have a projected time, we’ll give you an estimated completion date. And we’ll keep you updated about any changes. What does my estimated completion date tell me? This is the date when we expect to complete burying your cable. Most of the time the cable will be buried before this date. Why did my estimated completion date pass and my wire still isn’t buried? Once our crew is assigned to the job, they must complete certain required steps, such as locating other utility lines or requesting permits. The date may have passed due to these steps. Bad weather, frozen ground, or permit status may also cause the completion date to change. We’re still working on burying the wire. We’ll update you once we have more information. Can weather impact when my cable will be buried? Yes, our crew will check to see if a bury can be completed, but if there is bad weather like frozen ground, then the bury will be delayed. We’ll bury your cable once weather allows. Why do I have an exposed cable? Sometimes we run temporary cables during installations and repairs. We’ll bury the cable as soon as possible. This will depend on: - Coordination with contractors and other utilities - Permits from local authorities - Weather - Access to private property Why do I have painted lines or flags in my yard before installation? We work with local utility companies to identify gas, electric, and water lines on your property. They will mark these existing utilities with painted lines and flags to help our crew know where to bury the new cable. Do I have to be home for installation or repair work? No. But you should be home if you have locked gates or fences that block the technician from access. What should I do before my installation or repair date? - Make sure we have access to your outside property - Mark the locations of any sprinkler heads and invisible fences - Secure pets and livestock What should I expect on the day of installation or repair? One of our technicians or contractors will arrive at your location with equipment to: - Trench and install the temporary or permanent cable - Repair the temporary or permanent cable How long it takes to complete the work depends on what is required to route the cable. What time of day will you complete my installation or repair? We can’t give an exact time of day. Our crews work until dark, and don't have set times when they’ll be at your location. * * * Last updated: April 2, 2025 * * * ## Browse topics Connections, browsing & security Installation & order status Troubleshooting & repair Wi-Fi gateways & equipment Learn about internet and Wi-Fi connections, tools, and security. Advanced information Apps & tools Home network & Wi-Fi gateway connections Security & safety Web browsing & internet speeds ### Did you get the help you needed? 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