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Request secondary online access to an account
Learn how to request secondary access to an account so you can start managing it in myAT&T.
DETAILED STEPSIf you don’t have an ID
If you don’t have a user ID yet, learn how to create an ID and request access to an account.
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If you already have an ID
- Go to Profile and then Sign-in info.
- Scroll to My linked accounts, then select Link another account.
- Enter your AT&T phone number or account number and your billing ZIP Code.
- Choose from these options:
- Select My name isn’t on the bill but I want account access now if you know the details for the account. You may have to provide a verification code to confirm you can access the account.
- Select Request access from the account owner and enter your email address. We’ll contact the account owner, and they’ll have to approve your request for secondary access.
- Select My name isn’t on the bill but I want account access now if you know the details for the account. You may have to provide a verification code to confirm you can access the account.
Heads up: Did you select Request access from the account owner? Once the account owner approves, be sure to accept the offer for secondary online access.
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More about secondary online access
- Secondary access users can do most of the same things online as the person with primary access.
- Several people on an account can have secondary access.
- Your user ID may have primary online access to some accounts and secondary access to others.
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