Request secondary online access to an account

Learn how to request secondary access to an account so you can start managing it in myAT&T.

DETAILED STEPS

If you don’t have an ID

Go to Profile and then Sign-in info.
Scroll to My linked accounts, then select Link another account.
Enter your AT&T phone number or account number and your billing ZIP Code.
Choose from these options:
- Select My name isn’t on the bill but I want account access now if you know the details for the account. You may have to provide a verification code to confirm you can access the account.
- Select Request access from the account owner and enter your email address. We’ll contact the account owner, and they’ll have to approve your request for secondary access.

Heads up: Did you select Request access from the account owner? Once the account owner approves, be sure to accept the offer for secondary online access.

Secondary access users can do most of the same things online as the person with primary access.
Several people on an account can have secondary access.
Your user ID may have primary online access to some accounts and secondary access to others.

Last updated: January 9, 2019

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