Learn about changes to your AutoPay and paperless bill discount

On October 2, 2023, your AutoPay and paperless bill discount will go from $10 a line to $5 a line if you use a credit card to pay your bill.:

What to know

We’re reducing the monthly discount for accounts enrolled in AutoPay and paperless billing for wireless accounts that use a credit card. The discount will decrease from $10 to $5 off per phone line.

You’ll see the change starting on your October 2023 bill if you continue using a credit card as your payment type.

Review plans affected by this change

Explore your options

Keep your credit card as a payment type

Want to continue using your credit card on file? No problem, you don’t have to do a thing. We’ll continue to process your payments as usual with a monthly $5 discount per phone line instead of $10 per line.
Have an AT&T Points Plus® Card from Citi? You can still use your credit card and keep any existing Citi statement credits, but your AutoPay discount will be reduced to $5 per line.

Change your payment method

Want to keep the $10 per month AutoPay and paperless bill discount? Go to att.com/change or call us at 800.331.0500 to update your payment type to a debit card or bank account.

Business account owners can go to att.com/myatt or att.com/premier to make changes to their payment type.

FYI: It can take up to two business days for your payment type to change. You can make a one-time payment if needed if your bill is due within that timeframe. If you change to debit card or bank account for AutoPay, your payment may be drafted up to two days before your bill is due.

Cancel your service

We understand you may want to cancel your wireless service, and we can help you review your account. Call us at 800.331.0500 to discuss your cancellation options.
Have an installment plan on one of wireless accounts? You can:

  • Pay off the remaining installment plan balance and keep your device; or,
  • Call 800.331.0500 to return your device and waive any remaining installment balance. You have until November 30, 2023, to return your device and get your installment balance waived.


Last updated: July 19, 2023

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