1. Home
  2. Support
  3. Bill & account

Cancel AT&T OneConnect

Find out how to cancel your AT&T OneConnect account, wireless line, or internet service.

Important cancellation info
Your AT&T service will stay active through the end of your subscription period. Charges aren’t prorated, and partial-month credits aren’t issued.

Wireless line

Good to know

AT&T OneConnect requires at least one active wireless line to keep service. When you remove the last active wireless line, it cancels your entire OneConnect account, including wireless and home internet.

If you’re transferring a number to another provider, you should wait until your number transfers over before canceling service.

How to cancel

  1. Go to Remove this line. Sign in, if asked.
  2. Choose the line that you want to cancel by selecting Switch, if you have more than one.
  3. Look under Which do you want to remove? and select Line for multi-line accounts or Account if you only have one line.
  4. Follow the prompts to cancel your wireless line.

Internet service

Good to know

Removing fiber home internet service won't cancel your AT&T OneConnect plan. Your wireless service will remain active, and your OneConnect subscription price won't change.

You’ll get an email with details about how to return your internet equipment.

How to cancel

  1. Go to your internet account. Sign in, if asked.
  2. Choose Cancel my service, then My home internet.
  3. Review the details and select Continue.
  4. Follow the prompts to remove fiber home internet service.

Account

Good to know

Canceling your account will cancel all wireless lines and internet service together. This means you’ll lose all wireless numbers and saved voicemails when service ends.

If you’re transferring a number to another provider, you should wait until your number transfers over before canceling service.

How to cancel

From your wireless account:

  1. Go to Remove this line. Sign in, if asked.
  2. Choose the line that you want to cancel by selecting Switch, if you have more than one.
  3. Look under Which do you want to remove? and select Account.
  4. Follow the prompts to cancel your AT&T account.

From your fiber account:

  1. Go to your internet account. Sign in, if asked.
  2. Choose Cancel my service, then Home internet + wireless.
  3. Review the details and select Continue.
  4. Follow the prompts to remove your AT&T account.
Last updated: August 21, 2026

Was this info helpful?