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Sign up for and manage paperless billing

Find out how to start or stop paperless billing. Plus, learn how to update your billing email address.

ACCOUNT MANAGEMENT

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ArticleDETAILED STEPS

Sign up for or manage

  1. Go to paperless billing. If you have multiple accounts, select the account you want to sign up for paperless billing.
  2. Confirm your info and toggle paperless billing On or Off.
  3. Follow the prompts to sign up for or cancel paperless billing.
  4. Check your email inbox to confirm your email address and finish signing up. You'll also get an email confirmation when you're done canceling.
  5. Repeat these steps for each account you want to update.

Good to know:
  • You may have gotten an email from us about switching your account to paperless billing. Don’t worry, that was us.
  • Go to My bill anytime to view, print, or download your bills for up to 16 bill periods.
  • Once you stop paperless billing, you'll start getting your monthly bill through U.S. mail within 2 bill periods.
  • You can't stop paperless billing if your service type or credit status requires it.
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Update billing email address

  1. Go to paperless billing.
  2. Select Update billing email address. 
  3. Enter your email address and select Save.
  4. Check your email inbox to confirm your email address and finish updating your paperless billing details.
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