Cancel or reactivate AT&T service for U.S. military or service members

Want to cancel or restart your AT&T service due to deployment? Here’s what to know if you’re a member of the U.S. military or a qualified dependent.

DETAILED INFO

Are you a service member being deployed or transferred? If you’re an eligible service member or qualified spouse or dependent, you may have options.

Thanks to the Servicemembers Civil Relief Act (SCRA) and state laws, if eligible, you:

Can hold your wireless or home phone number for up to 39 months, so long as you reactivate your service within that time frame.
Pay no Early Termination Fees upon cancellation of your wireless service.

Heads up: If you’re an employee of the Department of State or other non-military U.S. government organization, you may be able to suspend service due to federal government deployment.

Eligibility requirements

AT&T allows a service member, spouse or dependent to cancel service under the SCRA and/or appliable state laws if the service member is:

Serving in the Army, Navy, Air Force, Marines, Space Force, Coast Guard, Merchant Marines, Commission Corps of Public Health, Commission Corps of NOAA, National Guard, state military forces, or organized militia called into active service by a state governor
Going to active-duty deployment, basic training, boot camp, full-time training, or annual training
Attending a school designated as a service school by federal law or by the secretary of the related military department
Transferring from base to base
Serving in the Reserves or National Guard and called to active duty
Being transferred for 90 days or more (or the time period given by your state of residence)
In good standing with your account and agree to pay the latest bill
Deployed after your AT&T service contract began
Listed as an active member of the U.S. military by the U.S. Department of Defense

You can look for more info on your rights on the National Guard website or similar websites for your state.

FREQUENTLY ASKED QUESTIONS

Expand All

Before you cancel, keep these things in mind:

FamilyTalk^®: If your account has two or more devices on a FamilyTalk plan and only one will be active, be sure to switch the active device to a current plan.
Recent equipment upgrades: If you upgraded equipment within 14 days of your cancellation request:
- In a store: Make sure to return the equipment to the point of sale. See our AT&T Wireless Return Policy for more info.
- Online: Placed your order online and picked it up in a store? Be sure to return it to an AT&T-owned store so we can waive the restocking fee. Keep in mind, the fee waiver is subject to change.
Installment plans: You may be able to keep your device or accessory without making any additional monthly installment payments if you entered into the installment plan before receiving your deployment orders and you are outside the 14-day buyer’s remorse return period.
Rollovers: Rollover Data® and Rollover Minutes® expire as soon as we cancel your wireless service.
Partial-month charges: If you cancel your service in the middle of a bill period, we’ll prorate your bill. You only pay for the days you had the service—not the full month.
Automatic payments: AutoPay automatically ends 90 days after your final bill is paid.

Ways to cancel
Online	Submit an online military cancel request	We’ll ask for the required info and provide a place to upload your deployment orders.
Fax	847.513.5954 (long distance charges may apply)	To cancel your service by fax, we’ll need this info: Account name (as it appears on the bill) Account number Phone numbers you want to cancel Date to cancel the lines Full name of the service member being deployed Deployment date The option you're choosing (cancel or cancel and hold) Deployment orders

If you meet all eligibility requirements, contact us. We’ll explain your options and help you. Can’t call us? Send an email with the completed forms for the service you’re holding or canceling to ATTMilitaryRequest@att.com. Make sure you include Military cancel in the subject line.

Please allow up to 24 hours for processing.

Billing, payment, and contract info
While your service is held or canceled for eligible deployment:

You can start paperless billing to make sure you get your bill on time.
You’ll get a partial-month charge if your service is canceled in the middle of a bill period.
You'll get up to 2 more bills.
You're responsible for any existing balance, as well as the final bill.
Your contract end date, if applicable, remains the same.
Your AutoPay automatically ends 90 days after you pay the final bill.

Have this info handy when you contact us:

Your name as shown on the account
Your account number
The phone number you want to reactivate (If wireless or home phone service)
The date you want your service to start again

Keep in mind:

When you restart your AT&T service, you’ll choose from our currently available plans and add-ons.
If you had device protection before canceling your service, we’ll automatically add a protection option from our current offerings to your account when you restart your AT&T service.

Service	Option
Wireless	Online: Review the requirements for restarting your service. Then, submit an online military restore request.
	Fax: Send to: 847.513.5954 (long distance charges may apply)
	Mail: Send all info to: Attn: Military 8089 South Avenue Boardman, OH 44512
Internet, phone & TV	Contact us: 800.288.2020

Last updated: August 21, 2023

Looking for more info?

Cancel wireless service or remove a line

Suspend service due to Federal Government deployment

Did you get the help you needed?

Yes

Great! We're so glad we could help.

What worked? Anything we can improve? (Optional)

0/500

We're sorry that didn't solve your issue.

What could we have done to help you better?

0/500

Thanks for your feedback!

Community forums

Have questions about your Bill & account service? Explore our community forums for answers.