Cancel or reactivate AT&T service for U.S. military or service members

Want to cancel or restart your AT&T service due to deployment? Here’s what to know if you’re a member of the U.S. military or a qualified dependent.


Are you a service member being deployed or transferred? If you’re an eligible service member or qualified spouse or dependent, you may have options.

Thanks to the Servicemembers Civil Relief Act (SCRA) and state laws, if eligible, you:

  • Can hold your wireless or home phone number for up to 39 months, so long as you reactivate your service within that time frame.
  • Pay no Early Termination Fees upon cancellation of your wireless service.

Heads up: If you’re an employee of the Department of State or other non-military U.S. government organization, you may be able to suspend service due to federal government deployment.

Eligibility requirements

AT&T allows a service member, spouse or dependent to cancel service under the SCRA and/or appliable state laws if the service member is:

  • Serving in the Army, Navy, Air Force, Marines, Space Force, Coast Guard, Merchant Marines, Commission Corps of Public Health, Commission Corps of NOAA, National Guard, state military forces, or organized militia called into active service by a state governor
  • Going to active-duty deployment, basic training, boot camp, full-time training, or annual training
  • Attending a school designated as a service school by federal law or by the secretary of the related military department
  • Transferring from base to base
  • Serving in the Reserves or National Guard and called to active duty
  • Being transferred for 90 days or more (or the time period given by your state of residence)
  • In good standing with your account and agree to pay the latest bill
  • Deployed after your AT&T service contract began
  • Listed as an active member of the U.S. military by the U.S. Department of Defense

You can look for more info on your rights on the National Guard website or similar websites for your state.


Last updated: August 21, 2023

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