Select Forgot Password, then Wireless prepaid customer.
Follow the prompts to create a new online password.
Heads up: If you sign in with wrong info three times and then reset your password, we'll remove your stored payment info. It’s for your security. Make sure to re-enter your payment info when you sign in with your new password.
Password requirements
Make sure your password:
Is 6-24 characters
Is not the same as your ID.
Has a mix of letters, numbers, and special characters using:
Uppercase and lowercase letters
Numbers
Special characters: underscore (_) and hyphen (-)
FYI: For a more secure password, avoid using personal details that are easy to guess. Plus don't use simple words or obvious easy patterns like 123456 or abcdef.
Last updated: November 25, 2025
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