<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
<strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Explore the AT&amp;T Guarantee<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong><br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


<h3><strong><span class="type-base">Save 20% on home internet</span></strong></h3>

<h3><span class="type-sm type-base">When you bundle with your current AT&amp;T Wireless<sup>SM</sup> plan.<br />
Savings based on 20% discount on internet with eligible wireless (starts within 2 bills). Limited availability/areas.</span></h3>

<h3><strong><a class="type-sm color-white" href="https://www.att.com/buy/internet/plans" style="color: white">Check availability<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h3>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

Find your appointment using your order number or internet account number.

We had a problem on our end. Please re-enter your info and try again.

We couldn’t find an appointment with those details. Want to try again?

We couldn’t find an appointment that matches your account number. Want to try again?

We couldn’t find an appointment that matches your order number. Want to try again?

You have reached the limit for rescheduling your appointment. Please try again tomorrow.

Reschedule limit hit

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

Want to see what’s different? If your bill went up or down by $5, we’ll show you the changes.

Review bill changes

One of your bills has gone up or down since last month. Check your bill history for more details.

Your bill hasn’t changed much from last month. You can check your bill history.

Your bill went [[up/down]] by $[[n.nn]] since last month. Take a look at the difference.

We're not able to load content for this article at the moment. Please refresh page in sometime.

Select your option for personalized help.

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Learn about the myAT&amp;T app and get help signing in.

Bill & account - Account access, IDs & passwords - myAT&T app & signing in

Check out how to create an ID, find your ID, and link accounts to one ID.

Bill & account - Account access, IDs & passwords - IDs, signing in & linking accounts

Learn about your account passcodes, how to reset a passcode, and how to require the wireless passcode at sign-in.

Bill & account - Account access, IDs & passwords - Passcodes

Get password help for myAT&amp;T, AT&amp;T PREPAID, email, and more.

Bill & account - Account access, IDs & passwords - Passwords

Find out how to add users to manage your account online, by phone, or in a store.

Bill & account - Account access, IDs & passwords - Permissions & granting access - Grant user access

Learn what different users can do on an account.

Bill & account - Account access, IDs & passwords - Permissions & granting access - User permissions

Find out who can do what on your account and how to grant access to your account.

Bill & account - Account access, IDs & passwords  - Permissions & granting access

Learn how to create an ID, sign in, and manage your account.

Bill & account - Account access, IDs & passwords

Find out how to pay your AT&amp;T PREPAID bill and get or cancel Add-Ons. Plus, learn how to sign up for or manage AutoPay.

Bill & account - Billing & payments - AT&T PREPAID billing

Understand the taxes, surcharges, and types of fees you see on your bill. Plus, learn how to question charges.

Bill & account - Billing & payments - Fees, charges, refunds & disputes  - Fees, charges & disputes

Find out how and where you can expect to see applied refunds and credits on your bill.

Bill & account - Billing & payments - Fees, charges, refunds & disputes  - Refunds & credits

Learn about refunds, credits, fees, and charges on your bill, and how to question a charge.

Bill & account - Billing & payments - Fees, charges, refunds & disputes

Learn how to earn rewards, manage AT&amp;T promo cards, sign up for the AT&amp;T Signature Program, check out AT&amp;T THANKS, and more.

Bill & account - Billing & payments - Rewards & promotional cards

Find out how to transfer or accept billing responsibility for an account.

Bill & account - Billing & payments - Transfer of billing responsibility

Sign up and manage your account using AutoPay or paperless billing.

Bill & account - Billing & payments - View & pay bill  - AutoPay & paperless billing

Learn how to make sure you get the bill notices you want.

Bill & account - Billing & payments - View & pay bill  - Bill reminders & notices

Learn all about combined bills, including how to sign-up and pay it.

Bill & account - Billing & payments - View & pay bill  - Combined billing

Choose how you want to pay your bill and learn how to manage your payment methods.

Bill & account - Billing & payments - View & pay bill  - Pay bill

Learn how to view current and past bills; recent changes; and find your account balance, due date, and bill period.

Bill & account - Billing & payments - View & pay bill  - View bill

Learn how to pay your bill, see bill and payment history, and get combined billing help. Plus, find out about ways to pay.

Bill & account - Billing & payments - View & pay bill

Explore ways to view and pay your bill, and understand your bill charges.

Bill & account - Billing & payments

Find out how to cancel or suspend your service.

Bill & account - Move, suspend & cancel service - Cancel & suspend

Learn how to move or change your service, address, or phone number.

Bill & account - Move, suspend & cancel service - Move or change

Find out how to make changes to your AT&amp;T account or service.

Bill & account - Move, suspend & cancel service

Get help finding or replacing your wireless device. Plus, learn about common scams that could affect you or your device.

Bill & account - Privacy, fraud & security - Device security

Learn how to report and guard against fraud or security issues.

Bill & account - Privacy, fraud & security - Fraud & account security

Find out how to guard against email security threats and fraud.

Bill & account - Privacy, fraud & security - Internet & email security

Learn how to block calls, messages, or numbers to take charge of your privacy settings.

Bill & account - Privacy, fraud & security - Privacy options

Find ways to improve privacy and security for your account, device, and personal info.

Bill & account - Privacy, fraud & security

Find your account number and update your account info.

Bill & account - Profile & contact info - Account profile

Update your email, wireless number, or language on att.com.

Bill & account - Profile & contact info - Contact info

Learn how to manage your personal account and contact info.

Bill & account - Profile & contact info

Learn how to view, track, and manage your AT&amp;T PREPAID usage.

Bill & account - Usage info & alerts - AT&T PREPAID usage

Find ways to use less data and view your past and present data use.

Bill & account - Usage info & alerts - Internet usage

Learn how to keep track of your wireless data usage.

Bill & account - Usage info & alerts - Usage alerts

Get usage info on talk, text, and data. Plus, find out how to update Video Management settings or turn off data.

Bill & account - Usage info & alerts - Wireless usage

Find out how to check and manage usage. Plus, learn about usage alerts.

Bill & account - Usage info & alerts

Learn how to sign in, view and pay your bill online, change your service, and more. Find out how to contact us.

Bill & account

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1108944?app-id=idpui

<p>Don’t have the app yet? You can <a href="https://www.att.com/acctmgmt/deeplink?action=Overview&amp;appInstall=Y&amp;source=ILC246698309" target="_self" title="Link opens in same window">download the AT&amp;T app</a> now. Or, text <strong>ATTapp</strong> to <strong>556699</strong>, and we’ll send you a download link.</p>
<ol><li>Set up face or fingerprint recognition on your device. See <a title="Link opens in new window" href="https://www.att.com/devicesupport" target="_blank" rel="noopener noreferrer">Device support</a> for steps, if needed.</li><li>Open the <strong>AT&amp;T app</strong>. Compatible device and account registration required. Data and messaging rates may apply for app download and usage.</li><li>Tap <strong>Manage app settings</strong>.</li><li>Enable the recognition setting on your compatible device.
<ul><li>iOS devices: <strong>Face ID</strong> or <strong>Touch ID</strong></li><li>Android devices: <strong>Face Unlock</strong> or <strong>Fingerprint Access</strong>.</li></ul>
</li><li>Follow the prompts to complete the process.</li></ol>
<p><strong>FYI:</strong> If you can’t use your face or fingerprint, you can enter your password to use the AT&amp;T app.</p>

Enable the AT&T app

<ul><li>You can disable face or fingerprint recognition for the AT&amp;T app with the <strong>Manage app</strong> settings.</li><li>AT&amp;T doesn’t store an image of your unique face or fingerprint in the AT&amp;T app. We use the function that’s included on your device.</li></ul>

Your cart is empty

Use face or fingerprint recognition

Enable the AT&T app

More info

Was this guide helpful?