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Resolve payment issues

Have a problem with your payment? We’re here to help.

Check existing ticket

Track your support tickets in the My Tickets section. Sign in to see all open tickets for accounts linked to your ID. When you go to the ticket tracking page, you can:

  • View the current status of your payment issue.
  • Check for progress updates from the support team.
  • Add additional details using the Messages section.
  • Review requests for info in the AT&T Requests section.
  • Provide more info to continue the investigation, if needed.

Important info

  • It can take up to 5 business days to hear back from us.
  • To prevent service disruption, keep paying your bill while we look into your concern.

Report new issue

If you haven't reported the issue yet:

  1. Go to your bill and payment history. Sign in, if asked.
  2. Verify the account you’re reviewing. Select Switch account if you need to review a different one.
  3. Check your billing and payment history.
  4. Select Report a payment issue under the page numbers.
  5. Choose the issue type that best matches your situation.
  6. Enter the requested info and upload supporting documents, if applicable.
  7. Select Submit.

We'll start to investigate the issue and contact you if more info is needed.

Last updated: September 4, 2026

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