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Get info on passcodes for wireless accounts

The security passcode helps protect your wireless account. It’s different from your sign-in password, and it’s not related to your device or voicemail.

Quick answer

What is a wireless account passcode?

When is a wireless account passcode required?


About the wireless account passcode

Your wireless account passcode & when to use it

Find out how to reset a forgotten passcode.

You, or someone you authorize, may need your wireless account security passcode when:
  • Calling us for help with your wireless account or service.
  • Changing the passcode.
  • Managing your account in some retail stores.

For your security, only share your wireless passcode with people who have your permission to manage your wireless account.

Good to know: If your wireless service is or was combined with your AT&T Internet, U-verse® TV, and/or DIRECTV® service, use the passcode for the combined account. Learn about the combined account passcode.

Extra security

If you choose to add extra security to your wireless account, you, or someone you authorize, may also need your wireless security passcode when:
  • Managing your wireless account online.
  • Gaining secondary online access to the wireless account.
  • Managing your account in any AT&T store.

Heads up: Extra security is available for wireless accounts that aren’t bundled with your AT&T Internet, U-verse TV, and/or DIRECTV account.
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Wireless account passcode vs. sign-in password

Check out the differences between your wireless account security passcode and the password you use to sign in.

Your wireless account security passcode

Your sign-in password

Heads up: If your wireless service is or was combined with your AT&T Internet, U-verse TV, or DIRECTV service, your account has a different kind of passcode you won’t use online. Learn more about the passcode for a combined account.
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Requirements for security passcode changes

  • Must be a 4- to 8-digit number. (This is a new requirement. Your current passcode may contain letters.)
  • Can’t have letters, spaces, or symbols.
  • Can’t contain sequential numbers, like 1-2-3-4-5-6-7-8.
  • Should be a hard-to-guess number that’s not similar to your phone number, birthday, or Social Security number.
  • Should be memorized or stored in a safe place.
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