Prepare for your installation

Find out how to get ready for your new service installation appointment.

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DETAILED INFO

Get ready for your new service

We want your installation to be as stress-free as possible. If something comes up, it’s easy to change or cancel your appointment.

Make sure someone 18 or older is available for the entire installation. It usually takes about 4 hours.
Don’t cancel your current service until we install your new service.

Appointment info

If you choose to get text alerts, we’ll send you a reminder text on the day of your appointment.
On appointment day, use our Tech Tracker tool to view your tech’s location info. To check now, go to Troubleshoot & resolve and sign in with your account number and ZIP Code. Your tech will call you when they’re on the way.
The tech will activate your service and show you how to use your new equipment.
Our techs can’t move TVs or furniture, so make sure wall outlets and other areas are easy to access.

Good to know: Want to opt in or out of getting certain messages from us? You can change your text message preferences anytime. Learn how to manage your privacy options