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Optimize your networking experience – NVG589

Get the most out of your home network. Learn how to test and verify devices connected to your NVG589 are properly setup to connect at 802.11n speeds.


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Modem / gateway

Motorola

NVG589

KM1010181-slctrgrp_motonvg589
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DETAILED STEPS

Optimize your network

Gateway location and settings

Note: Direct wired connections provide the fastest speeds and free up Wi-Fi bandwidth. Try connecting devices you keep in one place, such as computers and game consoles, directly to your gateway using the available Ethernet ports. 

Establish baseline speeds
Running a speed test will allow you to see your baseline speeds, both wired and wireless. Prior to running a Wi-Fi test, disable all other household devices that may produce wireless interference. For example, Bluetooth devices, wireless phones, baby monitors and other wireless video devices.

Use the following steps to perform speed tests for your home network.

Wired speed test
  1. Go to a computer that’s connected by wire to your NVG589 gateway.
  2. Close any other applications on your device.
  3. Shut down any other Wi-Fi enabled devices including tablets, smartphones, computers, game boxes, and DVRs.
  4. Run the AT&T Internet Speed Test from a desktop or laptop wired to your gateway to see download and upload speeds.

Wi-Fi speed test

Devices that use older standards like 802.11b or 802.11g will not be capable of reaching the maximum wireless speeds supported by the NVG589. In addition, certain 802.11n devices only have a single antenna, limiting their throughput by half.  Verify that your device is 802. 11b/g/n/ac compatible by consulting the device's service manual or by visiting the manufacturer's website.

This test should be performed with a clear line of sight and approximately 10 ft. away from the NVG589.
  1. Connect to your Wi-Fi home network using your desktop or laptop.
  2. Close any other applications on your device.
  3. Shut down any other internet-enabled devices including tablets, smartphones, computers, game boxes, and DVRs.
  4. Run the AT&T Internet Speed Test from a desktop or laptop connected through Wi-Fi to see download and upload speeds.

Performance figures will vary, and you should repeat this process with various wireless devices in order to rule out device-specific performance issues. Test only one device at a time, and if only one specific device has lower throughput, update that device's wireless adapter (if possible) and re-test.

Location
Your home environment may affect performance negatively. For optimum performance, place the NVG589:
  • Away from large metal objects such as metal racks and cabinets.
  • Not near other power sources. The power supply should be at least 6 ft. away.
  • Away from cordless phone bases or microwaves.
  • Standing vertical with nothing resting on or against it.
  • Not contained within a closed area such as a cabinet or closet.

Access and verify gateway settings

To verify your settings, follow these steps.
  1. Open a Chrome, Firefox, Internet Explorer, or other browser window.
  2. Enter http://192.168.1.254 to access the gateway settings screen.
  3. Scroll to the Key things to do Using your Gateway and, select Wireless.
  4. Verify the following for both radios:
    • Security is set to WPA. (Selecting No Privacy will also work, but is not recommended for security reasons.) Selecting WPA-PSK is recommended if the SSID is changed.
    • Mode is B/G/N. This standard allows the maximum interoperability with clients, while allowing 11n speeds (with the correct security).
    • Bandwidth is 20MHz.
    • Channel is set to Automatic (default setting).
    • Power Level is set to 100 for maximum coverage.
Last updated: June 15, 2020

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