This solution requires that your AT&T U-verse TV remote control is programmed to your television. Assistance with your U-verse remote control, including programming, can be found online
; otherwise, use the TV/Video or source button on your television manufacturer's remote control to change video sources.
If you're unable to see TV programs on your screen, first try pressing the TV/VIDEO
button on your remote control to change from Video 1 to Video 2 or Video 3. These separate video inputs (Video 1, Video 2, and Video 3) must match the incoming video source: the receiver, DVD player, or other device connected to the TV. If this doesn't solve the problem, depending on how your devices are connected, it may be that the TV's input selection does not correspond to the input of the U-verse TV receiver.Check how your devices are connected to the TV
Every TV is different in the way the ports are configured on the back of the TV and in the way the menus are presented on the TV screen. Most devices have ports that require one or more of the cables shown below:
The manuals for your devices will have specific connecting directions.
Check to see if the TV recognizes video inputs correctly
- To connect your U-verse TV HD-ready receiver to your HDTV set, the connection is generally HDMI to HDMI (the highest quality video/audio connection).
- You can also use color-coded component RCA cables (some HDTV sets do not have an HDMI port) that output audio/video signals from the receiver and plug into matching audio/video RCA inputs on the back of your HDTV set.
- If you've connected your TV input using Composite (yellow connector), S-Video, or Coaxial, you won't get an HD picture. HD is supported only via HDMI or Component (red/green/blue).
- The same holds true for Dolby Digital 5.1 surround sound, which is available only via HDMI or TOS Link (optical). The Baseband (red and white connectors) delivers sound only in stereo.
Many newer TVs have an auto-detection system that will automatically detect everything that's connected to the various ports on the back of the TV; however, some TVs have to be configured manually.
- To change the video input selection manually, press the TV/Video or Source button on your TV manufacturer's remote control to locate the video input menu for your specific TV.
- The Video Input menu screen below shows checkboxes next to the devices that the TV is detecting.
- This menu must match the inputs on the back of the TV, where video components are connected in order to correspond with Video 1, Video 2, or Video 3 on your remote control.
- Follow the screen prompts to check/uncheck boxes for correct devices.
Refer to your TV manufacturer's guide to resolve issues specifically related to your TV.
See below for HDMI connection:
See below for non HDMI TVs
color-coded component connection:Note:
Your hardware may be slightly different than shown.