Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.


Install a Wireless Access Point and U-verse TV receiver

Learn how to install your wireless receiver and Wireless Access point (WAP) device using PDF, video, or step-by-step instructions.

Video

WATCH AND LEARN


ArticleINSTRUCTIONS & INFO

Receiver and WAP installation and troubleshooting

Set up and pair your wireless receiver and WAP

To set up your wireless receiver and WAP, you’ll need to connect your WAP to your Wi-Fi gateway, connect your wireless receiver to your TV, and pair your WAP and wireless receiver.

Note: Please do not attempt to install your new receiver until 2 p.m. or later on your service activation date. You can find this date on your packing slip.

Connect your WAP to your Wi-Fi gateway
If you already have a WAP and didn’t receive a new one for installation, skip to Connect your wireless receiver to your TV. If you did receive a new WAP, replace your old WAP with the new one and follow the instructions below to connect it to your Wi-Fi gateway.

Note: To find setup instructions for a specific model of wireless receiver or WAP, visit AT&T U-verse User and Feature Guides.
  1. Using the yellow Ethernet cable, connect the WAP to an open Ethernet port on your Wi-Fi gateway.
  2. Move the WAP as far away as possible from the W-Fi gateway.
  3. Plug the WAP’s power cord into a working electrical outlet.

Connect your wireless receiver to your TV
  1. Connect the wireless receiver to your TV with an HDMI cable (not included). You may also use component or coaxial cables.
  2. Power on your TV.
  3. Using your TV remote control, select the connection type you used above. For example, if you used an HDMI cable, select HDMI. You may need to consult your TV user manual to locate the Input/Source screen.
  4. Put the two-part power cord together and use it to plug the wireless receiver into an electrical outlet. The receiver will power on automatically.
  5. Wait about a minute. You’ll receive additional instructions to complete your setup.

Pair a new wireless receiver with an existing WAP
  1. Press the WPS button on your WAP.
  2. On the front of your wireless receiver, press the OK button within two minutes. Pairing occurs quickly. 
  3. Confirm that at least three LED green bars are lit on the wireless receiver. When you see a green LED lit on the front of the receiver, you’ve paired successfully. It may take a few minutes for live TV to appear.

Pair existing wireless receivers with a new WAP
If you replaced your WAP, you’ll need to pair any existing, wireless receivers with the new WAP.
  1. Restart each receiver by pressing and holding the Power button for 10 seconds.
  2. Confirm that at least three LED green bars are lit on the wireless receiver. When you see a green LED lit on the front of the receiver, you’ve paired successfully. It may take a few minutes for live TV to appear.

Show more

Troubleshoot connection issues

Many wireless receiver problems can be solved by checking your connections, power, and signal strength.

Check your connections
Ensure all cables and cords are connected properly and securely.

Check power and signal strength
  1. Confirm you have power. If you have power and the TV receiver is turned on, the power button on the front of the receiver has a green light surrounding it. If you do not have power, move the TV receiver to a working electrical outlet.
  2. If no lights are on, ensure that the TV receiver is turned on by pressing and releasing the AT&T button on the remote control, and then pressing and holding the Power button on the receiver for 10 seconds.
  3. Power cycle the WAP by unplugging the WAP from the electrical outlet for 10 seconds and then plugging it back in. Repeat the pairing process. Wait two minutes to complete pairing.
  4. Move the receiver closer to the WAP (to determine if the problem is a distance issue).
If you’re having more specific issues, try the troubleshooting steps below.

Connection error on the TV screen
  1. Disconnect your wireless receiver from the original location and reconnect the power cord at a location closer to the WAP.
  2. Reconnect the receiver to the TV.
  3. Wait one minute for the receiver software to load. 
  4. Press the WPS button on the WAP.
  5. Press the OK button on the front of the wireless TV receiver. 
  6. Wait two minutes for the receiver and WAP to pair. After two minutes, the Link light on the front of the wireless TV receiver should be solid green.
  7. Following a successful pairing, unplug the wireless TV receiver and reconnect it at the desired location.
  8. Repeat steps 2 - 6.
  9. If the connection error reappears after repeating steps 2 - 6, the location is out of wireless range. You’ll need to select a different location. 

TV receiver and/or WAP lights not appearing
Return to the Set up and pair your wireless receiver and WAP section of this solution and follow the instructions to connect your WAP, connect your wireless receiver, and pair the two.
Show more

Additional TV and programming information

Program your U-verse TV remote control
Learn how to program your remote control to work with your new wireless receiver.

Set your screen resolution
 
After pairing your wireless receiver and WAP, learn how to set the right screen resolution for your TV.

Troubleshoot your wireless U-verse TV receiver
If you’re still having issues with your wireless receiver, we can help troubleshoot them.
Show more

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!


Community discussion

Join the U-verse TV forum

Ask questions. Get answers. Help others. Join the conversation!