Showing Content for | Change your ZIP Code

Enter another ZIP to see info from a different area. X | >

!We can't find that ZIP Code. Try again.


Troubleshoot a wireless U-verse TV receiver

If you’re having issues with your wireless receiver, let us help. Try Troubleshoot & Resolve from your computer, mobile device, or TV, or read through some tips.


ArticleINSTRUCTIONS & INFO

Troubleshoot from your TV or try some tips

Try Troubleshoot & Resolve from your TV

Using your U-verse remote control:
  1. Press Menu.
  2. Select Help > Information > Troubleshoot & Resolve > TV > DVR.
  3. Follow the onscreen prompts. 
Show more

Restart your receiver or troubleshoot specific issues

Many receiver problems can be fixed by restarting your receiver. To do this, press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source. Wait a few minutes, then plug it back in.

If you’re having a specific problem and restarting the receiver doesn’t fix it, try the tips below.

Receiver power is on and TV power is on, but I still can't see TV
Check your TV menu setup. Be sure the proper input/source setting is selected.

Receiver turns off (standby mode)
After eight hours of inactivity, your receiver automatically goes to standby mode. This feature is in place to conserve energy. To stop your receiver from going to standby, simply press a key such as OKGuide, or Options on your U-verse remote to restart the eight-hour cycle.

Receiver doesn't respond to the remote control
Check the batteries in the remote by pressing the AT&T button on the remote. If you see a red light, the batteries are still good. If you don’t see a red light or the red light is dim, replace the batteries in the remote.

Connection error on TV or receiver and Wireless Access Point (WAP) not pairing
Your receiver may be too far away from your WAP. Move your wireless receiver closer to the WAP, then pair them by pressing the WPS button on your WAP and the OK button on your wireless receiver. Pairing takes about two minutes. If pairing is successful, the Link light on your wireless receiver should turn green.
Show more

Contact us

If you’re still having trouble with your receiver, you may need to replace it. Please contact us.
Show more

Did you get the help you needed?

Great! We're so glad we could help.

We're sorry that didn't solve your issue.

Thanks for your feedback!


Community discussion

Join the U-verse TV forum

Ask questions. Get answers. Help others. Join the conversation!