If you’re having issues with your wireless receiver, let us help. Try Troubleshoot & Resolve from your computer, mobile device, or TV, or read through some tips.
INSTRUCTIONS & INFO
Troubleshoot from your TV or try some tips
Try Troubleshoot & Resolve from your TV
Using your U-verse remote control:
Select Help > Information > Troubleshoot & Resolve > TV > DVR.
Follow the onscreen prompts.
Restart your receiver or troubleshoot specific issues
Many receiver problems can be fixed by restarting your receiver. To do this, press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source. Wait a few minutes, then plug it back in.
If you’re having a specific problem and restarting the receiver doesn’t fix it, try the tips below.
Receiver power is on and TV power is on, but I still can't see TV Check your TV menu setup. Be sure the proper input/source setting is selected.
Receiver turns off (standby mode) After eight hours of inactivity, your receiver automatically goes to standby mode. This feature is in place to conserve energy. To stop your receiver from going to standby, simply press a key such as OK, Guide, or Options on your U-verse remote to restart the eight-hour cycle.
Receiver doesn't respond to the remote control Check the batteries in the remote by pressing the AT&T button on the remote. If you see a red light, the batteries are still good. If you don’t see a red light or the red light is dim, replace the batteries in the remote.
Connection error on TV or receiver and Wireless Access Point (WAP) not pairing Your receiver may be too far away from your WAP. Move your wireless receiver closer to the WAP, then pair them by pressing the WPS button on your WAP and the OK button on your wireless receiver. Pairing takes about two minutes. If pairing is successful, the Link light on your wireless receiver should turn green.
If you’re still having trouble with your receiver, you may need to replace it. Please contact us.