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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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My Wi-Fi gateway

Internet support

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Get help adding or removing channels and learn about premium programming on U-verse TV.

U-verse TV  - Channels, packages & programs - Add or remove premium programs

Find your TV channels and learn about browsing features, customizing your channel lineup, U-verse TV HD, and more.

U-verse TV - Channels, packages & programs - Channel lineup & program guide

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U-verse TV - Channels, packages & programs - On Demand & Pay Per View

Learn how to keep up with your favorite shows, games, scores, and more with U-verse TV sports channels and networks.

U-verse TV - Channels, packages & programs - Sports & entertainment - Sports

Enjoy your U-verse TV experience with movies, sports, favorite programs, music channels, interactive apps, and much more.

U-verse TV - Channels, packages & programs - Sports & entertainment

Access and explore U-verse TV channels, guides, On Demand, Pay Per View, premium programming, apps, and other features.

U-verse TV - Channels, packages & programs

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U-verse TV - Equipment setup - DVR & receiver - DVR features

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U-verse TV - Equipment setup - DVR & receiver

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U-verse TV - Equipment setup -  Remote control

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U-verse TV - Equipment setup & return -  Return equipment

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U-verse TV - Equipment setup & return

Find out surprises inside your TV with U-verse enabled apps, Multiview, and play over 30 games.

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U-verse TV - Streaming, apps & settings - TV Everywhere - Mobile apps & TV on-the-go

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U-verse TV - Streaming, apps & settings  - TV Everywhere - Stream programs

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U-verse TV - Streaming, apps & settings  - TV Everywhere

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U-verse TV - Streaming, apps & settings

See how to troubleshoot your U-verse DVR &amp; receiver.

U-verse TV - Troubleshoot & repair - DVR & receiver

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U-verse TV - Troubleshoot & repair - Repair appointments & more

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U-verse TV - Troubleshoot & repair - Service interruption

Get help troubleshooting U-verse TV DVR &amp; receiver, remote control, service interruption, and more.

U-verse TV - Troubleshoot & repair

Learn how to program your U-verse TV remote, get channel guides, and fix common problems. Find out how to contact us.

U-verse TV

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https://services.att.com/kmservices/v2/contents/KM1009894?app-id=idpui

If you are seeing no video and the red, blue, and green lights on your U-verse Receiver are blinking, a critical error has occurred with the U-verse Receiver.<br><br>Restart your receiver by holding down the <strong>POWER</strong> button for 10 seconds then pressing it again to restart. This process takes 5-8 minutes to complete and will impact any DVR recording in progress.<br><br>Please <a href="http://www.att.com/contactus/" target="_blank" title="Link opens in a new window">contact us</a>  to provide additional help if your problem is not resolved.<br>

I have no video and lights on my U-verse TV receiver are blinking

Following this simple process can restore your video

Restart your U-verse Receiver

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