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Order a new or replacement U-verse TV remote control

If you’re having trouble with your remote control, try resetting your receiver before you order a new remote. If that doesn’t fix the problem, ordering a new remote is easy.

DETAILED STEPS

Restore or replace your U-verse TV remote

Restart your receiver

In some cases, the buttons on your U-verse TV remote control may seem non-responsive. If this occurs, try rebooting your receiver:
  1. Press the Power button on the receiver to turn it off. 
  2. Wait a few minutes, then press the Power button to restart the receiver.

This may restore functionality to your remote control.

Order a U-verse TV remote control online

If resetting your receiver doesn’t fix the issue, please visit our equipment and accessory store to order a replacement remote control.

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Community forums

Have questions about your U-verse TV service? Explore our community forums for answers.