Replace a wired U-verse TV receiver

Learn how to replace a wired receiver using PDF, video, or step-by-step instructions.

Replace your wired receiver

View instructions to replace your wired receiver.View PDF

Wired receiver replacement

Note your screen resolution setting

Before you begin, take note of your TV screen resolution setting on the receiver to be replaced, if possible. You will need to verify or reset the screen resolution on the new receiver. 
  1. Press MENU on your remote. The Menu screen should display on your TV. If your receiver can’t display the menu screen, skip this section.
  2. Select Options.
  3. Select System. 
  4. Press OK.
  5. Select TV screen resolution.
  6. Press OK and note your current screen resolution.

Replace your wired receiver

To replace your wired receiver, you’ll need to exchange your old and new receivers and power up the new receiver.

Exchange receivers
  1. Unplug the existing receiver from the electrical outlet.
  2. Remove the power cord. 
  3. If possible, stack the new receiver on top of the receiver to be replaced. 
  4. Carefully remove one connection at a time from the receiver to be replaced and reconnect to the new receiver. The connectors on the back panel of the new receiver may be arranged differently, but the names, shapes, and colors will be the same.
    Shows back panel of wired receiver
  5. Before connecting the coaxial cable to the To Wall (Video In) port of the receiver, slide the clear plastic jumper sleeve over the front end of the connector on the coaxial cable, if the cable does not currently have one.
  6. Be sure that the hex-shaped notch is seated firmly over the hex nut of the connector.
  7. Using your fingers, apply sufficient force to tighten the connector to the receiver.
  8. If your receiver is connected to the home network with CAT5 Ethernet cabling instead of the coaxial cable, plug the Ethernet cable into the Network port of the new receiver.

Power up the new receiver

Note: Do not use the old receiver’s power cord with the new receiver.

  1. Connect the new power cord to the Power port of the new receiver and then to an electrical outlet. The receiver will power up automatically. 
  2. The following screen should display for several seconds, followed by a blank screen. When the receiver is fully powered up, the Link light on the receiver will turn solid green. Please be patient, as this process can take up to 15 minutes.
    displays black screen with link light
  3. If the Link light fails to turn solid green, unplug the receiver from the electrical outlet, wait 15 seconds, and plug it back in.

Additional steps

Program your remote control
You can use your old U-verse TV remote with your new receiver. Review these instructions if you need help programming your remote.

Set your screen resolution 
After powering up your new receiver, verify or reset your TV screen resolution.

Return your U-verse equipment 
Don’t forget to return your old receiver and power cord to AT&T.
Last updated: December 7, 2022

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