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Fix issues with your U-verse TV recordings

Learn how to troubleshoot problems with your U-verse TV DVR recordings.

Quick AnswerQUICK TIP
Having trouble with a U-verse TV recording?
Try these quick tips:
  • Restart your U-verse TV receiver (DVR) by holding down the POWER button for 10 seconds, then press it again to restart. (This takes 5-8 minutes and impacts any DVR recordings in progress.) 
  • Press the Recorded TV button on your remote if your recorded program is frozen or missing.



How to fix recorded TV problems

Remote control help via the Troubleshoot & Resolve tool

  1. Press Menu on your U-verse TV remote control. 
  2. Use the arrow keys and scroll down to Help, then press OK.
  3. Scroll down to Information and press OK.
  4. Scroll right and select Troubleshoot & Resolve.
  5. Select TV from the top menu.
  6. Choose DVR and follow the prompts.

Recorded picture freezes or program missing

  1. Press and hold the POWER button for 5 seconds to reboot your DVR. All the lights on the DVR will go out.
  2. Press the POWER button again to restart. 
  3. Press the Recorded TV button on your U-verse TV remote to select your recorded program.

Show still missing? Your program may not have saved the first time you scheduled a recording. Or, someone else in your home may have canceled or deleted the program from another receiver or mobile app.

Recorded program skips

Try to skip back and replay, or stop and restart the recording. If that doesn't work, reboot your DVR receiver by pressing and holding the POWER button for 5 seconds. Then, press the POWER button again to turn the DVR on.

Program didn't record

  • Confirm your recording settings by pressing the Menu button on your remote. Select Recordings, and then the Scheduled menu option. Press OK to validate your settings.
  • Make sure you didn’t select the Record Only When No Conflict Occurs option when scheduling a series for recording. If you did, it prevents the DVR from recording an episode if another program is scheduled to record at the same time.
  • Try to remember if you used the Record button while you were using the on-screen guide. If so, you may have pressed it too many times or recorded from the wrong channel. Pressing the Record button:
    • 1 time—sets a single recording
    • 2 times—sets the series for that channel in that time slot
    • 3 times—cancels the recordings

DVR restore option

Learn how you can restore your U-verse DVR without deleting recorded programs.
Last updated: October 19, 2020

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