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If you really want to remove a line or cancel service,

If you really want to remove a line or cancel service, call us at <b>800.331.0500</b>. We're available every day from 7 a.m. to 10 p.m. local time.

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<h3><strong><span class="type-base">Have a new iPhone 15?</span></strong> Update to iOS 17.0.2 before transferring content from your old device. <u><a class="type-sm color-white" href="https://www.att.com/support/article/wireless/000097823">Learn more</a></u></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

Network info

My Wi-Fi gateway

Internet support

We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Get help adding or removing channels and learn about premium programming on U-verse TV.

U-verse TV  - Channels, packages & programs - Add or remove premium programs

Find your TV channels and learn about browsing features, customizing your channel lineup, U-verse TV HD, and more.

U-verse TV - Channels, packages & programs - Channel lineup & program guide

Learn about On Demand and Pay Per View features.

U-verse TV - Channels, packages & programs - On Demand & Pay Per View

Learn how to keep up with your favorite shows, games, scores, and more with U-verse TV sports channels and networks.

U-verse TV - Channels, packages & programs - Sports & entertainment - Sports

Enjoy your U-verse TV experience with movies, sports, favorite programs, music channels, interactive apps, and much more.

U-verse TV - Channels, packages & programs - Sports & entertainment

Access and explore U-verse TV channels, guides, On Demand, Pay Per View, premium programming, apps, and other features.

U-verse TV - Channels, packages & programs

Find out how to set up your U-verse TV DVR and and access various features.

U-verse TV - Equipment setup - DVR & receiver - DVR features

Get help connecting your new or replacement receiver.

U-verse TV - Equipment setup - DVR & receiver - Self-install or replace

Find out how to install and set up your U-verse TV DVR &amp; receiver.

U-verse TV - Equipment setup - DVR & receiver

Get help resetting your U-verse TV remote control or ordering a replacement.

U-verse TV - Equipment setup -  Remote control

Learn about returning receivers and remotes.

U-verse TV - Equipment setup & return -  Return equipment

Learn how to set up replacement receivers, program your U-verse TV remote control, and return old devices.

U-verse TV - Equipment setup & return

Find out surprises inside your TV with U-verse enabled apps, Multiview, and play over 30 games.

U-verse TV - Streaming, apps & settings  - Interactive apps on TV

Get help setting up parental controls, Picture-in-Picture, Multiview, and other features.

U-verse TV - Streaming, apps & settings  - Settings & features

Find out how to watch U-verse TV on-the-go, control your DVR with remote access, and more.

U-verse TV - Streaming, apps & settings - TV Everywhere - Mobile apps & TV on-the-go

Learn how to stay connected to your TV from anywhere and keep up with sports, news, movies, and more.

U-verse TV - Streaming, apps & settings  - TV Everywhere - Stream programs

Take your U-verse TV with you and learn how to stream on your computer or mobile device.

U-verse TV - Streaming, apps & settings  - TV Everywhere

Learn how to watch TV wherever you are with apps and streaming. Plus, get help with parental controls and other settings.

U-verse TV - Streaming, apps & settings

See how to troubleshoot your U-verse DVR &amp; receiver.

U-verse TV - Troubleshoot & repair - DVR & receiver

U-verse TV - Troubleshoot & repair - Remote control

Learn about troubleshooting tips, software support, wiring protection plans, and more.

U-verse TV - Troubleshoot & repair - Repair appointments & more

Get help troubleshooting U-verse TV picture and sound issues, error codes, and outages.

U-verse TV - Troubleshoot & repair - Service interruption

Get help troubleshooting U-verse TV DVR &amp; receiver, remote control, service interruption, and more.

U-verse TV - Troubleshoot & repair

Learn how to program your U-verse TV remote, get channel guides, and fix common problems. Find out how to contact us.

U-verse TV

/kmservices/v2/contents/[[VALUE]]?app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/kmservices/v2/search?content-type=content_instruct,content_busfaq,content_parentinstruct,content_breakfix,content_weblink&description=y&tags=[[VALUE]],region_TX&app-id=idpui

/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1050069?app-id=idpui

Get outage info

<ol><li>Press <strong>Menu</strong> on your U-verse remote and select <strong>Help</strong>.</li><li>Choose Troubleshoot &amp; Resolve and press OK.</li><li>Select the outage type:
	<ul><li><strong>TV</strong>, then choose <strong>No Picture</strong>.</li><li><strong>Phone</strong>, then select <strong>No Service</strong>.</li><li><strong>Internet</strong>, then choose <strong>No Browse</strong>.</li></ul>
	</li><li>Press <strong>OK</strong> and follow the prompts.</li></ol>

Try Troubleshoot & Resolve on your TV

<ol><li>Unplug the power cord from your gateway or modem.
	<ul><li>Using an internal battery backup? Be sure to remove the battery.</li><li>Have DSL service? Unplug your phone cord from your modem or gateway, too.</li></ul>
	</li><li>Wait 20 seconds and plug the power cord back in. If applicable, reinsert the battery and reconnect the phone cord.</li></ol>
<br>It may take up to 10 minutes for the gateway or modem to reboot. You’re all set when the broadband light blinks green.

Find info about U-verse TV outages

Get outage info

Ways to find and fix issues

Try Troubleshoot & Resolve on your TV

Restart or reboot your gateway or modem

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