Find info about U-verse TV outages

Having trouble with your U-verse TV service? Check for outages or use Troubleshoot & Resolve to identify other issues.

Get outage info

Want to see if there’s an outage in your area? Find out now. Plus, get help for other common issues.Check it

Ways to find and fix issues

Try Troubleshoot & Resolve on your TV

  1. Press Menu on your U-verse remote and select Help.
  2. Choose Troubleshoot & Resolve and press OK.
  3. Select the outage type:
    • TV, then choose No Picture.
    • Phone, then select No Service.
    • Internet, then choose No Browse.
  4. Press OK and follow the prompts.

Restart or reboot your gateway or modem

  1. Unplug the power cord from your gateway or modem.
    • Using an internal battery backup? Be sure to remove the battery.
    • Have DSL service? Unplug your phone cord from your modem or gateway, too.
  2. Wait 20 seconds and plug the power cord back in. If applicable, reinsert the battery and reconnect the phone cord.

It may take up to 10 minutes for the gateway or modem to reboot. You’re all set when the broadband light blinks green.
Last updated: April 7, 2023

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