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Enable communication between U-verse TV and the U-verse app

Set up and pair your U-verse TV receiver with the U-verse app to allow smart devices to connect and control your receiver.


ArticleDETAILED STEPS

Connect your U-verse TV receiver and U-verse app

U-verse TV receiver setup

Your U-verse TV receiver must first be set to allow communication and control from the U-verse app. These instructions guide you through that pairing process allowing you to connect to your TV using the U-verse app on your smartphone, tablet, or wearables.

Note: Customers with vision limitations will need assistance linking the U-verse TV receiver with the U-verse app. There currently is no speech capability on the U-verse TV receiver itself to assist with the process or confirm it was completed successfully. The U-verse app can be found in Apple iTunes, Google Play, and Amazon app stores. Or, you can download the app straight to your smartphone by texting the word Mobile to 3421.

Set up your U-verse TV receiver
Use your U-verse TV remote control and follow these steps to make sure your TV receiver is set up correctly:
  1. Go to Ch. 9301 and press OK to launch the My Enabled Devices application. 
  2. Choose from the following:
    • If the first screen says Welcome, then your TV receiver hasn’t been set up to allow connections from the U-verse app. Press OK on Get Started to proceed to the Terms of Service.
    • If you don’t see the Welcome screen then your U-verse TV receiver has already been set up. Please skip to the next section: Confirm receiver setup.
  3. Scroll to the end of the terms and press OK on Accept & Continue to proceed to the Receiver Name screen.
  4. Press OK on Change to edit the receiver name.
  5. Change the name of your TV receiver to match its location. For example, bedroom or living room. This makes it easier in the U-verse app to determine which receiver you’re currently using. Select from one of the preset names or enter your own
  6. On the top left of the screen, press OK on Save. You will be returned to the Receiver Name screen. 
  7. Press OK on Next to proceed to the Connection Mode screen.
  8. Select the first button in the Connection Mode list labeled Default (any device on your wireless network can connect), then press OK on Next.
  9. On the Success screen, press OK on Exit to complete the setup. You’ve completed the TV receiver setup. 

Confirm receiver setup
If the first screen displays a Connection Mode tab then the My Enabled Devices application has already been run.
  1. Make sure that the first button on the Connection Mode tab labeled Default (any device on your wireless network can connect) has a checkmark.
  2. To make it easier to find your TV receiver in the U-verse app, you should name each receiver to match its location. For example, bedroom or living room. Arrow RIGHT from Connection Mode to Receiver Name and press OK. This opens a page where you can choose from preset names or enter your own.
  3. Select from one of the preset names or enter your own
  4. On the top left of the screen, press OK on Save.
  5. Once you have confirmed Connection Mode has been set to Default, and you’ve set a name for your TV receiver, then press EXIT to TV on the remote control. 

Enable System Sounds
If System Sounds have already been enabled, you can skip this section.
  1. Press MENU on your U-verse TV remote control. The MENU button is the rectangular button directly above the UP arrow button.
  2. Press the DOWN arrow eight times to Options and press OK. The Options screen will load.
  3. Press the DOWN arrow two times to Audio/Language.
  4. Press the RIGHT arrow three times to System Sound Effects. Press OK to launch the System Sound Effects settings screen.
  5. On the System Sound Effects screen press the RIGHT arrow one time to select Play sound effects. Press OK to enable sound effects.
  6. Press the LEFT arrow one time to select Save. Press OK on Save and you should immediately hear sound feedback.

To disable sound effects, follow the same steps 1-4 above, but press the DOWN arrow one time from the Play sound effects selection to choose Mute sound effects. Continue with the Save actions. Once Save has been pressed, sound effects will no longer be played.
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Connect your U-verse app to your receiver

For remote control functionality, this app must be paired with your U-verse TV receiver. Your smart device must be connected to your Wi-Fi network to complete these steps.
  1. Launch the U-verse app and sign in with your Member ID email address and password.
  2. On the Home screen, tap the Remote tab.
  3. At the top of the Remote screen, tap the Receivers selector.
  4. From the list, select from the available TV receivers in your home. Only enabled receivers will display.

Once you’ve selected a receiver, you’ll be returned to the remote control display. The U-verse app should now be able to control the TV receiver you selected. To control other receivers in your home, simply choose a different receiver from your list.

If you get an error screen when trying to connect a receiver, make sure:
  • You’re signed into the app with the correct home account credentials.
  • You’re connected to your home AT&T Wi-Fi network.

Note: The U-verse app is available at no additional charge with a qualifying U-verse TV package and a Wi-Fi or data connection. The app works with smart phones, tablets, and wearables. Streaming content may vary by device, TV plan, and viewing location. Also, the app user interface on various smart device screens may differ.
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U-verse app, navigation & screen reader accessible features

Learn about accessibility programs that provide verbal and motion feedback to help visually impaired users. Explore tips to navigate your smart device, know what’s on the screen, and what to select.
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