Check your voicemail messages

Find out how to check your voicemail messages from home, online, or anywhere you travel.

Check and manage messages by phone or online

Check voicemail

A stutter dial tone indicates that you have voicemail messages. You can check your voicemail messages from anywhere. For more information, you can watch the video, download the quick reference wallet card (PDF, 600KB) for voicemail, or refer to the topics below.

Get messages by phone
Dialing from your home phone is the fastest way to access your voicemail. Follow the steps below:
  1. From your home phone, dial *98.
  2. When prompted, enter your mailbox PIN.
  3. Press 1 to listen. As the message plays, use any one of the following options to navigate that message: Press 1 to rewind. Press 2 to pause. Press 3 to fast-forward. Press # to skip a message.
  4. When the message is finished playing, select from the following options: Press 9 to save the message. Press 7 to delete the message. It will remain in your trash for 48 hours. Press 6 to forward a copy of the message to a phone number or distribution list.

Get messages from anywhere
To check voicemail when you're away from home, dial your home phone number from any phone, press * (to skip the voicemail greeting), and then follow the same steps above for listening to voice messages from home.

Dial your Access Number
If you're away from home, but there's a chance someone may answer your home phone, you may want to check for messages by using your Access Number. Dial the Access Number instead, enter your home phone number, and when prompted, enter your mailbox PIN.

To find your Access Number:
  1. Sign in to your online myAT&T account.
  2. Select Home Phone from the top navigation bar, then select Manage Features.
  3. Your voicemail Access Number appears in the Call Forwarding section.

Listen to and manage messages online

You also have the option to listen and manage your voicemail messages online. To listen to your messages online:
  1. Sign in to your online myAT&T account.
  2. Select Home Phone from the top navigation bar, then select Check Voice Mail
  3. A list of your new and saved messages will be displayed in the Voice Messages tab. Voice Messages tab is before Call Logs tab
  4. Listen to messages, and save or delete them.
  5. You can also forward messages via Voice Mail: Simply check the message you wish to forward. Under More Actions, select Forward via Voice Mail.
Last updated: December 7, 2022

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