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Block outgoing calls

Want to prevent charges for international or directory assistance calls? Learn how to block outgoing calls to these numbers.

ArticleDETAILED STEPS

International call blocking

Here’s how stop outgoing calls to international numbers:
  1. Go to Account overview and select My digital phone.
  2. Choose My voicemail & phone features and then Phone Features.
  3. On the Phone Features tab, scroll to Outgoing calls.
  4. Select International Call Blocking. 
    • Select ON to turn on international call blocking.
    • Select OFF to turn off international call blocking. 
  5. Select Save.

Don’t worry. International blocking only blocks outgoing calls. When it’s turned on, you’ll still get incoming calls from friends and family abroad.
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Directory assistance blocking

Don’t want the charges associated with placing operator-assisted calls? Here’s how to prevent those calls:
  1. Go to Account overview and select My digital phone.
  2. Choose My voicemail & phone features and then Phone Features.
  3. On the Phone Features tab, scroll to Outgoing calls.
  4. Select Directory Assistance Blocking. 
    • Select ON to turn on Directory Assistance Blocking.
    • Select OFF to turn off Directory Assistance Blocking. 
  5. Select Save.
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