<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
<strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Explore the AT&amp;T Guarantee<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong><br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


<h3><strong><span class="type-base">Save 20% on home internet</span></strong></h3>

<h3><span class="type-sm type-base">When you bundle with your current AT&amp;T Wireless<sup>SM</sup> plan.<br />
Savings based on 20% discount on internet with eligible wireless (starts within 2 bills). Limited availability/areas.</span></h3>

<h3><strong><a class="type-sm color-white" href="https://www.att.com/buy/internet/plans" style="color: white">Check availability<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong></h3>


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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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See what the lights on your gateway mean.

When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

AT&T Phone - Installation & set up - Order status

Sign in to check or reschedule your U-verse installation appointment.

AT&T Phone - Installation & set up - Professional installation

Get help setting up your digital phone service.

AT&T Phone  Installation & set up  Self-installation

Explore options for getting your digital phone service up and running.

AT&T Phone - Installation & setup

Learn about AT&amp;T Phone calling plans and rates for local, long distance and international calls.

AT&T Phone - Plans & rewards - Calling Plans

Discover AT&amp;T Phone calling plans, rewards, &amp; promotions.

AT&T Phone - Plans & rewards

Troubleshoot and report problems with wiring and installation.

AT&T Phone - Troubleshooting - Maintenance and wiring

Troubleshoot problems with your AT&amp;T services.

AT&T Phone - Troubleshooting - Service problems

Get help with service problems, maintenance and wiring, and unwanted calls.

AT&T Phone - Troubleshooting

Learn about AT&amp;T accessibility services.

AT&T Phone - Voicemail & features - Accessibility

Learn how to stop unwanted calls with Digital Phone Call Protect, Call blocking, and other features.

AT&T Phone - Voicemail & features - Calling features - Call blocking & forwarding

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AT&T Phone - Voicemail & features - Calling features - Caller ID & Call Waiting

Explore digital phone features such as Do Not Disturb and Three-Way Calling.

AT&T Phone - Voicemail & features - Calling features - More voice features

AT&T Phone - Voicemail & features - Calling features

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AT&T Phone - Voicemail & features - Dialing & directories

Learn about battery backup equipment, installation, and replacement.

AT&T Phone - Voicemail & features - Equipment

Set up one or more voicemail boxes, record a greeting, or create a voicemail authentication code.

AT&T Phone - Voicemail & features - Voicemail - Set up voicemail

Check messages, change your PIN, and manage voicemail features.

AT&T Phone  - Voicemail & features - Voicemail - Use voicemail

Learn how to set up and manage voicemail features.

AT&T Phone - Voicemail & features  - Voicemail

Get support for voicemail, calling features, and more.

AT&T Phone  - Voicemail & features

Learn how to set up and manage your home phone. Get help with call blocking. Find out how to contact us.

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<p>To make sure your Call Forwarding features are on:</p>
<ol><li>Go to the <a href="https://www.att.com/support/home-phone/manage" target="_blank" title="Link opens in a new window">AT&amp;T phone portal</a>. Sign in with your member ID.</li><li>Select <b>Features</b>, then <b>Call Forwarding</b>.</li><li>Make sure the following features are listed as <b>On</b> and forwarded to voicemail:</li><ul><li>No Answer Call Forwarding</li><li>Busy Call Forwarding</li><li>Safe Call Forwarding</li><li>All Call Forwarding</li></ul></ol>

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