Restore dial tone and fix echo

If you're unable to get a dial tone or make a call, try the following:

• Check that all cords and wires are secure and damage-free.
• If you have more than one telephone in the home, try another handset to see if you get a dial tone.
• Check all AT&T services for an outage. It may not just be the dial tone. If all services are out, report it using our Troubleshoot & Resolve tool.
• Restart your Wi-Fi gateway by removing the power cord for 10 seconds, then plug it back in.
• Plug your phone directly into the back of the Wi-Fi gateway. This may allow you to make and receive calls until the problem has been fixed.

Tips to fix echo or bad reception

• Lower or adjust the volume.
• Change the frequency or channel if using a cordless phone.
• Check that all cords and wires are secure and damage-free.
• If you have more than one telephone in the home, try another handset to check for a dial tone.
• Restart your Wi-Fi gateway by removing the power cord for 10 seconds, then plugging it back in.
• Plug your phone directly into the back of the Wi-Fi gateway. This may allow you to make and receive calls until the problem has been fixed.

Note: Remember, all AT&T services will be interrupted during the restart of your Wi-Fi gateway.