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Restore dial tone and fix echo

If you don't have a dial tone or you're getting an echo on the line, try our tips to fix the issue.

GUIDED PROCESS

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DETAILED STEPS

Use these tips to fix dial tone and echo

Can’t get a dial tone or make a call? Try these tips:
  • Make sure all cords and wires are secure and damage-free.
  • Try another handset to see if you get a dial tone
  • Check all AT&T services for an outage. It may not just be the dial tone.
  • Restart your Wi-Fi® gateway by removing the power cord for 10 seconds, then plug it back in.
  • Plug your phone directly into the back of the Wi-Fi gateway. This may allow you to make and receive calls until the problem has been fixed.

Tips to fix echo or bad reception
  • Lower or adjust the volume.
  • Change the frequency or channel if using a cordless phone.
  • Make sure all cords and wires are secure and damage-free.
  • Try another handset to check for echos or reception.
  • Restart your Wi-Fi gateway by removing the power cord for 10 seconds, then plugging it back in.
  • Plug your phone directly into the back of the Wi-Fi gateway. This may allow you to make and receive calls until the problem has been fixed.

Heads up: Restarting your Wi-Fi gateway will interrupt all AT&T services.

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